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Haley Chapmanvia Google

7 months ago

Austin cleared my lines and called with a very detailed report. Left me valuable notes on the invoice as well. Thanks Austin for a great experience - will be using roto rooter again because of the great service we received from him.

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Pauline Smithvia Google

9 months ago

This company is a liar and a scammer. Sitting at my dining room table, I informed the representative that if I have signed anything that says that a check from my insurance company will go directly to you all, what is known as an assignment of benefits, then I do not want that to happen and please rip that document. The representative said I did not. The representative specifically did not give me a copy of that signed document but gave me copies of everything else. The representative lied to me his name is Dave Villanue And he said that I did not sign anything like that. He said that I could still work with Roto-Rooter if I did not sign something like that. I talked to my insurance company and I did sign an AOB. When going over the paperwork, they lie to you and tell you what the paperwork is for - READ READ read everything. Read everything. This business is not here for the homeowner. I had Roto-Rooter come back out because they did not fix the job. I was told that things were under warranty. Now because I will not be working with them everything is changing even on work I paid 1.3k for. Do not trust anything this company says. Trust them as far as you can throw them. My recommendation go somewhere else. Call somebody else. Do yourself THAT FAVOR.

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Mike Bookervia Google

about 1 year ago

We had to reschedule due to high demand which I understood so the very nice receptionist Andria put me on high priority for the following day. Today I had the pleasure of having Matt as my service tech. My sewage drain has been backing up constantly over the last week or so and he was able to find a solution after almost what felt like hours of trying. Most people would've quit after a few failed attempts and hitting your head twice, but Matt did not. My biggest fear was having to pay Mr Rooter and still have a flood in my basement but due to Matt's great service, advice, and tunnel vision those fears are no longer. Thank you Matt and thank you Mr Rooter for the service you provide me and my community.

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Jazzy Jvia Google

about 1 year ago

I feel like I got ripped off. I paid for clean out which wasn't successful. Once you see the snake is blocked you should pull it back out. Charge a service fee, because technically the clean out wasn't a success. I paid 355 for nothing. Went through out side drain didn't touch nothing in the basement because he didn't know which drain to choose. I asked what should be recommended. Of course their assessments are actual assessments its guessing games. It would of made since to offer me the camera first to see if its something blocking before doing a dummy mission. The technician was professional i cant take that from him. It's the company rules which is a money grab

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Diahann Bryantvia Google

almost 2 years ago

James Biondo replaced pipes and floor drains in my basement it was a big job. He also used jets to clean the drains. I will use Roto Rooter for all my plumbing needs. The other two guys Anthony and Eric Smith are fast and efficient they left my basement floor clean. I will recommend Roto Rooter to anyone because in my experience they were very knowledgeable and professional Company.