Jennifer Duaine
⭐⭐⭐⭐⭐ Google Review I cannot say enough good things about The Rug Guys—and especially Essam “Sam” Khader. I first contacted what is widely considered their top competitor in Dallas and was quoted an exceptionally higher price—and that quote was for cleaning only. When I spoke with Sam, his pricing was far more reasonable, and he immediately offered same-day service, meeting me at my storage facility with two team members ready to pick up the rug on the spot. What we discovered was heartbreaking: the wool rug—one given to me by my father, who has since passed—had unknowingly suffered moth damage while in storage. I was extremely upset, as I had been looking forward to restoring it and placing it in my new home. Sam handled the situation with an extraordinary level of empathy, professionalism, and emotional intelligence. I’ve been in sales since I was 14 years old, and I can honestly say I haven’t experienced anyone who managed an interaction quite like he did. Even more impressive: the total cost to remediate the moth damage was still less than the competitor’s quote, which didn’t even include remediation—only cleaning. The word “hustler” gets a bad reputation today, but Sam represents the original meaning: someone incredibly sharp, responsive, and deeply committed to taking care of his clients—something you rarely see anymore. Beyond pickup and delivery, Sam helped thoughtfully place the rug in my new home and created the kind of experience that naturally earns repeat business. The only comparable level of service I’ve experienced in Dallas is with Sewell Automotive—and that says a lot. If I could give more than five stars, I would. There simply aren’t enough stars for The Rug Guys or Essam “Sam” Khader.
