Bill Payne
Had an overall good experience with Moving Help Columbus Ohio on two separate occasions. I would absolutely recommend this company to anyone needing help moving items—especially on short notice. The scenario: A loved one took a fall on Christmas Eve, and we needed to quickly rearrange their home to make it safer for recovery, including converting a first-floor room into a bedroom. The good: I reached out early the morning after Christmas and spoke directly with the owner, Bruce. He was able to schedule movers later that same day. When the crew arrived, they worked quickly and efficiently to clear space and move several large items, including a bed, between floors. Two days later, after additional rearranging, we needed help again with heavier items. Bruce remembered us, offered the same crew if we could shift the appointment slightly later, and provided a truck to haul a few items away. That move also went smoothly. Across both visits, the team was professional, hardworking, and efficient. We stayed within the allotted time each day. Nothing was broken, and there was no damage to the house. The base price listed on the website is exactly what we paid on day one—no surprise fees and no same-day booking upcharge. The understandable (but worth noting): Both days were same-day bookings immediately following a major holiday, and arrival times were later than scheduled. Communication on the first day could have been better. That said, the team did show up and completed the work as promised, which mattered most given the circumstances. The website also mentions a senior discount. While the move was for a senior, this discount wasn’t proactively offered. A small discount was applied on the second day. This didn’t impact our overall satisfaction, but clarity around this would be helpful. I did not bring this up beyond mentioning that it was for a senior. Bottom line – why five stars: Given the extremely short notice, holiday timing, and urgency of the situation, the professionalism, skill, and reliability of the crew outweighed the frustrations. We’re grateful there are people willing to help during the holidays when they’d much rather be with family. Thank you to the entire team—we truly appreciate you. You’ll be our first call going forward.
