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Jodeen Bissonettevia Google

16 days ago

Called the Schaafsma to have a technician come out to look at my mother’s furnace which was blowing cool air not heat. The tempura’s 62 degrees in the house. My mother (96 yrs old) and I were told the furnace could not be fixed, not sure of the technical terms, it was 27 yrs. Old. The water heater too was over 20 yrs. Old. It had corrosion coming out of the top by the chimney flew. Jeff the sales man came out and explained all of this to us and gave my mom a great deal, so we added on an air conditioner. My mother did not want to leave the house so Jeff gave us two heaters to keep her comfortable until they could come the next morning at 8:30 to install new furnace. New water heater, flew up the chimney and an air conditioner done by 4:00 PM the next day. Unbelievable, the technicians were fantastic, cleaned up after themselves left the place like they weren’t there. I love Schaafsma. I’ll continue to do business with them, after all, I had my furnace air conditioner, put in two years ago. I’m very happy very satisfied. Elaine Tyron and Jodeen

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Susan Baxtervia Google

about 1 month ago

Needed service on our furnace that Schaafsma installed several years ago. Our Bryant Furnace and Air Conditioner have been great and we have never had a problem. Mark Debri from Schaafsma arrived within an hour. Mark did a thorough inspection of the furnace and took care of the problem quickly. Mark was knowledgeable, professional, friendly and very neat. I was very confident in his work. He explained everything along the way. He didn’t really find anything wrong other than the humidifier pad hadn’t been changed in a year (my fault) and was a little dirty and was causing water to run over the side a little and go into the drip pan under the furnace. I highly recommend Schaafsma. Thanks Mark!

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Michelle Colesvia Google

about 1 month ago

Jason and Marvin were great. Very nice and we have temp heat! The team returned to install our new combined heat and hot water boiler system. All the techs were great and very informative during the 2 day install. Down to earth, real, helpful and compassionate are what I appreciate in a contractor. We are greatful for the education and now have peace of mind for years to come. Thanks guys!

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D Pvia Google

about 1 month ago

Our technician Rob McIntyre was excellent, he did the initial diagnosis of the old unit and installed the new unit with a helper. Both were careful and conscientious to ensure they removed the old and installed the new without damaging our house or the new unit, especially since it was a somewhat difficult-to-access portion of our basement. I'd give 5 stars for the skill, knowledge, and interactions of the technician(s), they patiently answered my questions and guided me with a no-BS assessment of the needs of this job. They addressed all my concerns from choosing the right product (short v. tall, tank v. tankless) to plumbing concerns to a minor issue with the gas line. All Schaafsma people I interacted with were great. I'd give 4 stars for pricing and transparency, as Schaafsma's receipt consisted of 2 line items - $3,055 for an installed water heater, and a $250 discount. The price was reasonably in line with other companies, but I felt almost chastised when I asked for an itemized receipt, and I thought it was a lot for a water heater. The Bradford-White RG240S6N (40 gallon short) they installed is widely available for about $1,100, so the rest was for removing the old, bringing in the new, materials and labor for plumbing, gas line, vent line, new drip tray and drain, water leak sensor, and the City of GR permit. Total time on site was about 5 hours, including a couple of trips to go get some parts. First contact was the Friday after Christmas, new unit install was complete by ~2pm on Monday. I'm very happy with the end result and the process, and they did a great job. On one hand it was expensive, but OTOH it was done quick and done right by experienced professionals, and it got us back in business quickly with peace of mind for years to come. Not really specific to Schaafsma, but I feel like giving 3 stars or fewer to the HVAC/plumbing industry at large. I grew up in a house built in the 70s with a basic furnace that lasted 45 years, and a 40-gallon water heater that went 28 years. Newer products, especially 'high efficiency' units, somehow can't compete with that. In the 'recently' renovated home I now live in, the 17-year-old water heater's electronic gas valve that failed was apparently a unique-to-our-model part (a mass-market Whirlpool model) that not only cost $1,200+ just for the part, but is no longer made/obsolete. Really? A Honeywell gas valve? And there isn't a generic one-fits-many replacement for this relatively simple device? Nope. Need a whole new water heater, because some little chip failed. To the customer, it seems like every HVAC/plumbing problem is like this - even a relatively simple product like a water heater is lucky to last 15 years without heinously expensive repairs or complete replacement due to what I view as premature failures, (planned?) obsolescence, and a complete lack of standardized common parts. It can be explained away to me all day by industry professionals, but that changes nothing about the fact that it is a very painful and expensive thing for the consumer, and feels like a big ripoff. There is also so little tangible value in buying more expensive 'high-efficiency' products, with added complexity that virtually guarantees the need for big-$$$ repairs inside of 10-15 years. Furnace inducer motor bad? Oh, they don't make that particular plastic housing with an electric motor and control board anymore, a pretty simple thing really, but if they did it would be $2k, so let's instead spend $9k on a new furnace, to replace one that's only 14 years old. In fact, why don't we just bulldoze the entire house, rebuild it from scratch, and that should definitely solve the problem...every conversation ends up like this, and it's maddening. UPDATE: Friday 1/16/2026 service call - not 3 weeks after the new water heater was installed, our furnace quit working. I called on a Friday afternoon and luckily they had an opening that day. Technician Mark Debri diagnosed the issue correctly and was excellent. Thanks!!

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Rebecca Kooivia Google

2 months ago

Rob was very friendly and helped me understand our geothermal system better. Unfortunately, we will need additional services to get the job completely done, but Rob worked very hard to narrow down the possibilities and look for the best options. He was able to get our heat working, and Schaafsma was able to get their most senior geothermal technician to our house the same day. Marv helped figure out what else needed to be done. He was very knowledgeable and provided next steps. We could tell that the Schaafsma team cared about our family getting full working heat up as soon as possible! Update: When Marv returned for the final fix (and to correct an overcorrection done by a previous technician), he took all of the readings, and determined it did not need an additional part he was considering might be part of the issue. He showed a lot of integrity by not making a fix that the system didn't need. It felt a little like a Christmas miracle because we were expecting a much larger bill! I also really appreciated Marv's tips for keeping our system working well and for the care he gave to accurately diagnose what was going wrong. We will definitely use Schaafsma again.