Shaw's Jewelry

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Shane Brightvia Google

about 2 months ago

Came to get a link taken out of my father’s watch and was told they wouldn’t help unless it was brought for a repair and it would be at least 1.5 weeks. I was planning to pay to get it polished after and search for a watch of my own, but will take my business elsewhere. The salespeople could definitely use some work on customer service skills.

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Chris Kimblevia Google

3 months ago

A big thank you to Kenny and the crew at Shaw's for getting my Omega put back together after it was damaged. They do great work at a fair price and even worked with my insurance company I have been a customer of Shaw's for 30 years. They're the best in the business!!

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Loretta Batistevia Google

4 months ago

During my visit to Shaw’s Jewelry, I had an unpleasant experience with one of the salesmen, who appeared to be more concerned about earning his commission than providing good service or taking responsibility for his mistakes. I clearly stated to him, with my driver present, that I wanted a 14K Geneva rope watch. The store didn’t have it. I tried on different other ones that was too tight on my arm as their 14K model was too tight on my arm. While there, I also noticed a pair of earrings I liked. The salesman quoted me a price, but I wasn’t allowed to handle or try them on myself he hadn't even take them out of the case for me. I could only look at them briefly, and hold the case near my ear and he stated they were double loop 14K gold earrings. Since I wasn’t permitted to try them on, I trusted his word and judgment. I also saw a ring I liked and told him I wanted both the earrings and the ring. The purchase was made, and I left the store feeling confident in my selections. When I arrived home, I placed the jewelry in my safe at home. Later, on Sunday when I tried the earrings on for church, I realized the clasp was too short and I just had seen that right then and there. I didn’t take them out of the case I observed that it was too short. So I closed it and put it back in the safe up. I became disappointed in myself for not noticing earlier but also frustrated that I hadn’t been informed about this issue by the salesman. I changed my outfit and jewelry, called my driver, and returned to Shaw’s Jewelry to speak with the same salesman and explain the problem. When I showed him the earrings, he didn’t even look at them and simply told me that it was my problem. I asked if I could exchange them for another pair of equal value, exchange for something else, or even repaired but he refused. At that point, I told him I would take care of the issue myself and left the store feeling hurt and disrespected. As an 76 visually impaired widow, I felt disrespected, unprotected, and taken advantage of. I felt that my integrity had been questioned and that I was taken advantage of. I trusted that the salesman would treat me fairly, knowing my limitations and that I was relying on his honesty. Instead, I was met with indifference and accusations when I simply tried to resolve the issue. I did not keep the earrings for more than a week, yet I was met with accusations implying that I was dishonest. This experience left me deeply disappointed and uncomfortable with how I was treated as a paying customer. I am simply asking for what is reasonable: a full refund. Customers are allowed to return far more expensive purchases even high end cars when there is a problem. There is no reason I should be denied a refund for jewelry that was sold to me under poor circumstances and without transparency. I hope Shaw’s Jewelry will do the right thing and process my refund without further delay.

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Michael Gurnasvia Google

4 months ago

I was very impressed by the excellent customer service when I brought in a vintage bracelet for a little tune-up. I regret that I didn't get the gentleman's name who assisted me, but he was super friendly and helpful. Will definitely recommend Shaw's to anyone in the market for fine jewelry.

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Monica Canvia Google

6 months ago

My grandfather in law worked with Erick to customize a ring for me. Truly meaningful ring, since it was my grandmother in law's ring. They replaced a few diamonds with my children's and my birthstone. I then went to get the ring resized. It only took a few days, and I am very happy with how it turned out.