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Cameron Lundgrenvia Google

about 1 month ago

I bought a $100 pair of rose gold hoop earrings for my daughter for Christmas. When she put the first one on it snapped in half. I went to exchange them, and the owner I believe tried to accuse my daughter of putting them on incorrectly causing the earring to break. My daughter has 12 piercings with multiple hoops and never has an earring broke like that, even cheap Amazon stuff. She even showed the owner how she put them on and she said that was correct but must have done it another way. I was told there would be no exchange and that I had to buy a single one at regular price to replace it. Will never go back or refer to this store ever.

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Megan McDonaldvia Google

about 2 months ago

Sold me broken earrings and would not offer a refund. Why would I want store credit for a place that sold me something broken? Obviously I do not trust their quality now. Edit to reply: yes, it is the correct store. I wrote the review the day of. I have my silver lotus card with store credit loaded on it sitting at home.

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Arin Streetervia Google

about 2 months ago

Amazing local store for finding that perfect gift. The staff is always so lovely and helpful. Hannah especially was so great at helping me find everything I needed.

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Lisa Wiebevia Google

8 months ago

Very disappointed with the customer service at Silver Lotus. I bought some shorts unsure if I wanted to keep them and asked the employee if they do returns. She told me and my husband that they do returns within 10 days as long as all tags are attached, and there were unworn/in perfect condition. Six days later I went to return them and they told me they only do exchanges or store credit. I totally understand that some people make mistakes in how they communicate so I’m willing to take the loss, however my grievance is with the woman who I spoke to when I went to return them. She was immediately defensive. It’s great when you stick up for your employees, but in this case they were in the wrong. I realize they won’t change their policy for special cases, but at least give your customers a chance to speak without interrupting them and being abrasive. Being sympathetic and apologizing while still sticking to your policies goes a long way.

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Jas Rehalvia Google

about 1 year ago

Beware Before Purchasing – No Refunds & Poor Customer Service I bought a gift for my girlfriend at Silver Lotus, and the owner helped me pick it out. She was friendly and engaging but never mentioned their no-refund policy, even though she knew it wasn’t for me. When we tried to return it—completely unused, with all tags, the full receipt, and a gift receipt—they refused a refund, offering only an exchange. When I asked why this wasn’t mentioned at the time of purchase, the owner pointed to a small, hard-to-notice sign at the till. I took a photo of it—it’s a tiny frame with faint writing, barely visible behind a picture of a woman. No customer would reasonably see or notice this. Clearly, they don’t mention the policy because they know it would make people hesitate to buy gifts. Since they don’t carry a large selection of similar items, we were forced to exchange for something we didn’t even want, leaving us stuck with $80+ in store credit. When I politely asked if they could make a one-time exception, the owner refused, spoke condescendingly, and barely gave us her attention while folding clothes. We’ve shopped here multiple times, but they’ve never once mentioned their refund policy. Supporting local should be a good experience, but this was disappointing and unfair. Beware before purchasing—once they have your money, they won’t give it back!