R

Rachel Lordvia Google

about 1 month ago

I had to take my old man Snickers in to be put down today. He didn’t have a primary vet so no other place would take him without being a patient and to get set up it would have been $300-$800 in order to put him down. This place was a very fair price and the staff were so caring. You get to be in a room with your pet, give them chocolate and the doctors and nurses were so sweet and caring and my boy was comfortable and happy the entire time. It was so peaceful and they were so kind. Thank you guys for helping his journey P.S they are walk in only.

S

Sarah Eagarvia Google

about 1 month ago

A wonderful experience at an incredibly stressful time! From check in to triage to talking with the doctor, everyone we interacted with was kind, patient, and helpful. The doctor laid out all of her thoughts, concerns, and potential treatment options. She fully supported our wishes to be as minimally invasive as possible and did not push costly, stressful testing on our highly-reactive cat. I felt she had a lot of care and concern for doing what was best for his overall well-being, not just the current emergency. The wait times were long but I didn't feel like they were unreasonable because you could tell they were actively working on bigger emergencies. I hope we never have to go back but feel confident if we needed to, our pets will be in capable, loving hands!

M

Madds Lanctotvia Google

2 months ago

The care my cat Luna received here was absolutely amazing! Every doctor and technician we interacted with was incredibly kind, compassionate, and attentive. During such a scary and overwhelming situation, I felt genuine relief knowing my girl was in such great hands. They have an excellent system for triaging and prioritizing patients, which made it clear that every animal is evaluated carefully and given exactly what they need. Even though emergency care can be expensive, I never once felt pressured to approve anything unnecessary, the team was transparent, flexible, and very reasonable when discussing options. Luna had to stay overnight for multiple nights, and the staff did an amazing job keeping me informed. They were patient with my many phone calls, answered all of my questions thoroughly, and made sure I always knew how she was doing. Their communication alone made an incredibly stressful experience so much easier! I am beyond grateful I found this place. They truly saved my cat’s life, and I will never forget the care and dedication they showed to Luna and to us. Thank you, thank you, thank you! 🫶🏼

R

Rachel Renteriavia Google

5 months ago

We have taken one of our dogs to this vet hospital for emergencies twice now. Each time we’re met with a friendly face in the front and caring and devoted staff in the back. Our dog was attacked by another and they took excellent care of her we are so grateful ❤️

S

Stacie Toumeyvia Google

6 months ago

I share this information with the hope that no one else will have to deal with the same frustration. I took my dog to this center last Wednesday for an ear hematoma. After waiting about 5 hours and having to call or go into the lobby for updates, I got my pup, paid the bill (they had already charged my card $979 and indicated I'd be getting a refund of $360), and left. I'd like to mention that I don't know anything about veterinary care or how much emergency services usually cost. Someone from the facility called me over the next couple of days. Each day they left a message. Not asking about my dog, but letting me know they forgot to charge me for 2 procedures. When I called back, I spoke to someone who indicated that after the new charges, I would only be getting a refund of close to 2 hundred dollars instead of the original $360 they quoted when I left. I asked for an itemized bill and an itemized invoice before I would authorize any more charges/refunds on my card. I got those documents but it was still not clear what I had been charged up to that point. The next day I got a text indicating I would be charged an additional one hundred and ninety dollars on top of what was paid and no refund would be given. ??? What? The two charges they forgot totaled over $530!! I tried to explain what I had been told already but got no response to my message (they let me know via text about the additional charges). The next day, I got a phone call from a supervisor. After discussing the matter with her, she indicated they created her position because the vet technicians OFTEN forget to add charges, and she always has to follow up. "It happens all the time" she said. I explained that is a real problem because I thought I had paid my bill and was done with the matter. She also told me she discussed the bill with the doctor and they gave me a "considerable discount" so I would get a refund of 100 bucks. 🙄 How much of any of this is true? I got 4 different stories from 4 different people. I can't recommend them. Very unprofessional. Poor communication. I gave 2 stars because the vet was kind to my dog. Without that... one star. Pic of my pup for cuteness.