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Sophie Linvia Google

about 1 month ago

This company is very responsible. Although their workers previously carried out the improper connection which led the water district to discover that a pipeline under the water district's responsibility had been damaged and to seek compensation from us for the repair costs, once they understood the situation, they not only cooperated with the water district on the follow-up repairs but also agreed to reimburse us for the amount we paid to the water district. This was very reassuring to me.

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Todd Yeomansvia Google

about 2 months ago

Customer service was excellent— they followed up with me and were able to get me an expedited quote for my water heater replacement. I had an urgent situation and they were able to get my new gas tankless water heater installed quickly and beautifully. The tech was great— he was clean, professional, and knowledgeable about the pipes in my building and was able to answer all of my questions as well as provide additional communication. I’ll definitely keep splash plumbing at the top of my list should I need professional plumbing services again!

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Ronni Laskyvia Google

about 2 months ago

The customer service and the helpfulness of the tech were exemplary! They were so nice to work with and explained everything as they went, which is what I wanted. Frank was the tech who came out and worked very hard. I was really impressed with him and his knowledge and his skills. The people in the office that I spoke to to book the appointment and to follow up with were terrific as well. Eric and Christian we’re so kind and helpful and patient. I had a lot of questions and they were great at answering all of them. This service was recommended to me by someone whose HOA was using them and found that they had done a very good job. So I felt comfortable reaching out to them and I would definitely recommend them.

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James McHughvia Google

about 2 months ago

I’m quite disappointed with Splash Plumbing. Our HOA uses them, so I decided to hire them for what I believed would be a simple issue at a condo I rent out. My tenant reported that the shower water was not hot enough, while all other taps in the unit were functioning normally. Based on that, I reasonably assumed it was a cartridge issue. Splash Plumbing attended the unit and charged $354 for what was described as a “cartridge repair.” However, my tenant couldn’t clearly explain what was actually done, and more importantly, the issue was not resolved — the shower water was still not hot enough. Splash Plumbing then recommended a full valve replacement costing $1,725, which immediately raised concerns for me. I went to the condo myself, purchased a new cartridge for $25, and replaced it. The issue was completely resolved in about 15 minutes. I have a serious issue with tradespeople recommending expensive repairs that are unnecessary, especially when dealing with tenants and absentee owners who are relying on their expertise. This experience felt misleading at best. I would not use Splash Plumbing again and would caution others to seek a second opinion before agreeing to major work. I will also be contacting our HOA to look for a new local plumbing company.

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Rebecca Gonzalesvia Google

4 months ago

After an unexpected issue outside our office building, we needed our water backflow system replaced immediately. We received a prompt response, and their team came out, repaired, and completed the job all within the same day—while keeping us informed throughout the entire process. Thank you for your exceptional service! We highly recommend your team to anyone in need of reliable and efficient support.