R

Ryan Farrellvia Google

about 2 months ago

We had a great experience here hosting a 10 year old birthday party. We had two birthday packages for a total of 9 boys. They played the arcades and bowled. They had a blast and it was very easy for the parents. The package includes pizza, fries and unlimited pop as well as some play credits for the games. Some of the games are broken however and I hope they are repaired soon.

K

Kelly Turnervia Google

about 2 months ago

I am extremely disappointed with our recent visit. We were booked for Lane 14 from 12:01–12:45 and arrived as scheduled. When we got to our lane, the group beside us had far too many people and they were using our seating area, making it impossible for us to sit or even properly see our own players bowl. We had to stand just to watch our own game. The space was overcrowded and poorly managed. After the final ball was rolled, instead of showing the final score, the screen suddenly displayed a broom image and all of our scores were erased. We waited, thinking it was a glitch — it wasn’t. Staff told us, “We saw the last frame was done so we erased it.” We never got to see our final score or take a photo, which is something families often want from a visit like this. Despite being booked until 12:45, we were rushed off the lane early and were already out of the building before our booking time even ended, with no clear reason for being pushed out. We were on the lane for under 30 minutes, which felt unacceptable given the nearly $60 cost. This visit was meant to be a special outing for a child, something fun and positive during a very difficult time for her family. Unfortunately, the experience felt rushed and impersonal — more focused on turning lanes over quickly than on the actual guest experience. I understand that this location is busy, but guests should still be allowed to use the full time they are booked for and see their completed scores at the end of a game. When I raised these concerns, there was no apology or attempt to make things right. Walking out after making a complaint and seeing staff laughing in the back room was extremely unprofessional. Between bowling and arcade games, we spent close to $100 in under 30 minutes and left feeling rushed, unheard, and disappointed. I would not recommend this location based on our experience. Unfortunately, Kanata doesn’t have many options, so if you do choose to go, keep your expectations low. Photo to show our booking and time we were in the car at. HORRIBLE EXPERIENCE!

B

becky Clarkevia Google

2 months ago

Disappointed with our experience. We booked two party packages and were the first group of the day, but the bathrooms were dirty and out of toilet paper. We were rushed out of our lane as soon as our time was up, barely able to take our shoes off. No one explained how the app worked vs. the arcade card, which would have been helpful for first-time visitors. Food was okay for kids. On the positive our server was great and loved that bumpers could be assigned for players

B

Bobson Wongvia Google

3 months ago

An extremely successful and amazing corporate event was held tonight for a little over 2 hours. A big shout-out to Tegan and crew for helping out with everything. The pizza was a big hit. We had to order 4 rounds just to feed everyone. They were able to cater to all our needs (despite some hungry guests demanding more food, so I apologize for them). We'll be back again for sure, and next time we will reserve all 18 lanes.

R

Ron Tvia Google

3 months ago

We had our teambuilding event at splitsville bowl and we had an amazing time! The venue is well maintained and the staff is responsive and just eager to help. Among the best customer service I have received, kudos to the team for providing a consistent experience. The prices are quite reasonable and it would be a great venue for a party or team building event.