Sploot Veterinary Care - Highlands

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Taylor Dresslervia Google

11 days ago

It makes me sad to leave this review, as we used to love this vet. My suspicion is that things started to go downhill after it was purchased by private equity. We have found a disappointingly high turnover and a lack of ownership when taking care of customer problems. A specific issue that we had recently stems from their text message correspondence - which, while convenient, I think takes a toll in quality. Every year, I book our annual visit with our dog's annual shots. When I received a text message asking to book these shots, they booked this with a nurse rather than a doctor. I would never have booked it this way. It takes extra time and extra money to come in twice. This ended up becoming a bigger issue when I needed to quickly get a prescription refilled, only to find out that we couldn't without that doctor appointment. Further, when there was an issue with this refill request, I was the one who caught that it was still on hold more than 24 hours later. Sploot did not notify me or the pharmacy that there was any issue. I did request a refund for that nurse's appointment fee (both on the phone and via e-mail), since that was an error. I did not get a response. Both when trying to get this prescription situation quickly addressed, and when trying to get this small refund made, I found that no one at Sploot was taking ownership to get things done. If it wasn't something that they could do, they passed it onto the next person and forgot about it. Needless to say, we're moving on, and I do not recommend this vet.

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Faith Klimmvia Google

about 1 month ago

Absolutely amazing experience here. I love the front desk lady. I forgot her name but she was so kind and it felt refreshing to see how up beat she was. The vet was super straight forward and knew exactly what she was doing. Explained everything very clearly and my cat only got a couple vaccines, but they were reasonably priced. I really enjoyed the 89 dollar deposit thing so I only had to pay about $100 for two vaccinations. I don't have pet insurance and I was thinking it was going to be a few hundred at least. I was pleasantly surprised. I highly recommend this place. They will treat your pet with the upmost care ❤️

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John Kvia Google

3 months ago

Cannot overstate my gratitude to the team on Sunday November, 2. Specifically, Dr. Lenahen, Anika, and Francesca. If one of those names was not the front desk/admin staff - they deserve the five stars as well. Pepper had a gnarly slice (laceration, according to the visit summary) on Sunday morning from an unknown cause. I had never seen something like it. Pepper was bleeding, peeing, and crying (me too). We drove to Sploot immediately and I hadn't even had a chance to call. I could not compose myself enough to describe the situation. Understanding that, the front desk staff (whose name I never got) immediately got a nurse to quickly examine Pepper before we were escorted to a private room. In less than ten minutes, we had a water to help collect ourselves and Dr. Lenahen calmly explaining the situation and treatment plan. Our expectations were set, and before I even got home, I had a text asking how my wife and I were doing and that Pepper was ok. I got text updates ; "Pepper sedated", "Dr. Lenahen inspecting wound", "wrapping up". When I got the news from Dr. Lenahen that Pepper was ok, but needed an hour to be observed, I couldn't believe that I felt comfortable enough to not knock down the door. After I picked her up, the recovery was explained clearly and my questions were quickly answered about medications and side effects during the following days. I don't know if it really was an emergency. It could have been routine and just another day in the office. I felt, and surely showed, like it was an emergency. The pros that were working on Sunday have left it a mystery, and I'm really thankful for that. The experience I had was top notch. Whether to training, or hiring the type of people who treat people/pets this way, I would recommend Sploot. One note, I've noticed that there seems to be some decent turnover at this location. While all of my experiences at Sploot have been great (over two years), I don't seem to have the same team for more than two visits. I would encourage management to explore ways to retain these wonderful people. Thank you!!

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Megan Yagoda Kaplanvia Google

4 months ago

Sploot takes the best care of our puppy Chai and she absolutely loves going to the vet now! We got all her vaccines there and recently took her in for stomach issues. They were very thorough and friendly, especially Kamdon! Chai’s favorite ball is her Sploot red ball.

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Eva Navarretevia Google

5 months ago

I love my Sploot vet team!! They always greet with a smile! Go above and beyond for my fur baby! They’re great at answering all my question and are transparent with prices. Vader loves coming here as well as they treat him with care, they take their time making him feel comfortable and I can say he loves Sploot too!