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Carol Socolvia Google

about 2 months ago

We were all set to commit with the Sun valley until we questioned some last minute increases in expected charges and all of a sudden a Delivery charge appeared, which was not quoted. We decided to supply our own gravel so they increased the charges. We questioned or wanted the woman to reconfirm what the designer told my husband… and a disagreement ensued ending with they don’t want our business. She was quite rude and disrespectful. Claiming my husband called the designer a liar. ( which was not the case) In my 35 years owning my own business I would never speak to someone the way she spoke to us. They did our sprinkler system which has not been without its issues. There are too many other fishes in the sea, in Scottsdale I would not even think about dealing with these folks.

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Patrickvia Google

6 months ago

I’m not the type of person to spend my time logging into a computer to write a review for a business. I have only reviewed approximately five companies and I gave each one them 5 Stars… If a company is exceptional I will spend my time looking up the company and letting others know how I was treated. This company however I have had the worst experience. I have left many voicemails to their GM “Rod” who won’t respond. I have also left many text messages that haven’t been answered. A few days ago I had to text him that I’m going to contact the Arizona Attorney General and the Register of Contractors. His response “Give them my cell number”… So, this review is my first one star review. Today, unfortunately I will have to spend a couple of hours filling out reports to the Attorney General and the Register of Contractors. Why can’t people follow through when they tell you they will? Why can’t people do their job? Why can’t they just be professional.

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Erica Sorensenvia Google

9 months ago

Don’t buy from here. They lie to make a sale and then go back on their word until you threaten to call your bank. Our whole experience was inappropriate and we spent close to $2500 on a single ficus. They were an hour late without a heads up, this is after the 11-1 time frame they already give you. Hidden fees and extra stakes are $80. You can find them for $10 online. They also ruined one of our already planted flowers in the front by throwing all of the excess dirt right on top of it. Just careless. Lastly, they told us they hooked up the water to the tree since it was easy and they lied about that too. Our landscaper came this morning and confirmed. We went to Moon Valley before this place and I wish I would have spent my money there.

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James Sansonvia Google

10 months ago

For years now, I have been getting all of my desert plants from Sun Valley, and honestly, you cannot beat the mixture of pricing and quality. I am very excited to do business there. I am getting ready to head there and see if I'm lucky enough to find a Mango tree.

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Laura Bvia Google

11 months ago

I bought 12 plants from here. Four were bougenvilla vines. I really wanted white and found 3 nice ones. I was a little concerned about the leaves on the 4th because somr were yellow and had been eaten by bugs. The lady told me not to worry that the leaves would come back and be fine. Its been a few weeks and 3 are looking great but that one looks worse. I called them and sent pictures. They accused me of not watering it, I check it with a moisture meter like the others and told them this. It has plenty of water. Then I was told cold weather would cause it. It has been in the 90's. I want to exchange it for a healthy plant, but was told that I am stuck with it because they didnt plant it. They do not stand by their products or seem to care about their customers. Buyer beware.