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Melissa Carmody Erethvia Google

about 1 month ago

Very pleased with the cleaning done by Misty and Relic! This was a one time clean as we are getting ready to sell our home and it was exactly what we needed. If we weren’t moving we would likely continue to use The Cleaning Authority regularly. It truly is such a treat to have our house looking great and something off of our plate during a busy time. Would definitely recommend TCA and I felt the price was reasonable. Misty and Relic were lovely, very friendly and they did a fantastic job.

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Naomi Gatesvia Google

3 months ago

It is so wonderful to come home to such a clean house! I really like how The Cleaning Authority uses the rotations to focus on different areas each time also and the rest of my house is still clean also! Misty, Porsha and Shain from Team #18 did a fantastic job! Thanks! Also the fun little things like how they make the bed, fold the toilet paper and paper towels and arrange my girls' stuffed animals is such a great extra!

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Mike Dohertyvia Google

4 months ago

Alaura and Marco did a great job cleaning our home. They are professional, friendly and efficient. I gave monthly house cleaning to my wife as a Christmas gift last year. I know, not very romantic, but she LOVES having the Cleaning Authority Teams clean our home.

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Bridget Clousevia Google

8 months ago

Charged $436 for an incomplete and low effort cleaning job. I needed a move out clean and called to book an apt, the worker on the line told me to book through the website but the website didn’t have a move out option so I booked a one time cleaning. I called afterwards and told two separate employees that it was a move out clean and I needed the house cleaned thoroughly. I went over everything that was expected to be cleaned and even triple checked with the employee that the cabinets and drawers would be cleaned. I emphasized the importance of the job being done well and that I needed to know everything that wouldn’t be done so I could clean it before hand since the buyers of the home would be coming by when they were done. When I walked through the house after the buyers didn’t sign (the house agreement was that the home would be professionally cleaned) I found the following; bathroom cabinets untouched, kitchen cabinets cleaned halfway, piles of dirt and garbage throughout the upstairs, incomplete mop job in some areas, un-mopped areas in others, kitchen drawers untouched, under the sink untouched, laundry room floor untouched. There was mouse droppings in the kitchen that were left behind as well. However when I talked to Tabitha she informed me that they don’t clean up rodent droppings and that they sent a disclaimer going over that. But the disclaimer doesn’t specifically state anything about rodent droppings it says that the cleaners won’t clean feces outside of the toilet which I took as talking about human feces. Some of the excuses Tabitha gave me to the poor cleaning job did make sense, for example I can understand why a cleaner wouldn’t want to clean rodent droppings or if a house is really dirty you may need to come back to finish the job another day. However communication should have been way better, they need to be more clear in their disclaimer or call and inform ahead of time that they can’t do the job in one session or maybe when they found the droppings call to say they can’t clean that. So adjustments can be made. Other excuses made no sense to me, like the floors not being mopped because the wood wasn’t sealed, but the wood is sealed and that doesn’t cover the vinyl in the kitchen or tile in the laundry room. Or saying that I never informed anyone it was a move out clean when I had talked to two different people. And then of course no explanation for the missed stains, missed shelves, missed cabinets, dirt piles, or random garbage. The best resolution to this issue Tabitha could come up with was a $40 refund for the cabinets not being done. I know the company has multiple different cleaners so maybe a different team could do a better job but for me I just spent 436 dollars to have so much I had to clean myself. Wouldn’t recommend Team 19 Krysten and Cassie as cleaners or The Cleaning Authority as a company to manage professional and high quality services. Don’t roll the dice find a better company.

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Mary Stovervia Google

11 months ago

I LOVE my cleaning team from The Cleaning Authority. Team 19 (Cassie & Jasmine/Krysten) are the nicest ladies. They take such wonderful care of my home and they’re so sweet to my dog (who LOVES them). They do a wonderful job every month and I’m so thankful that my monthly splurge for housekeeping is worth every penny. I also love that they’re lighthearted and fun! Thank you, ladies!!!