Total Wine & More

A

Annie Ramsey-Shearervia Google

about 1 month ago

I just got home from my first-ever Total Wine pickup at this location, and it was by far the worst customer service experience I’ve ever had with this company. I’ve been shopping at Total Wine for over 9 years and have never encountered anything like this. The pickup interaction lasted less than five minutes, yet it left me so upset that I cried in my car afterward. I don’t know the employee’s name, but she should not be working in customer-facing role. From the start, she yelled at me for being in the “wrong” pickup spot and complained that it made her job harder. She was extremely rude to both me and my husband, despite us being polite and doing nothing to warrant that treatment. When placing the items in my trunk, she didn’t even bother to close it—and then rushed away so quickly it felt intentional and dismissive. When I asked to confirm what was in the pickup box (we ordered 2 bottles of wine, a 6-pack of beer, and a small bottle of amaretto), she said, “Here’s your 4 bottles.” I calmly clarified that it should be 3 bottles and a 6-pack. She responded by glaring at me intensely, rolling her eyes, ripping the box open, and saying, “You can look for yourself” Her tone and body language were aggressive and hostile. It’s hard to fully capture the interaction because so much of it was her attitude, but the disrespect was shocking. No customer deserves to be treated this way, especially during a simple pickup order. This experience was completely unacceptable and deeply disappointing for a brand I’ve trusted for years. Is this really the standard of service this location is okay with?

M

Mia Simone Huntvia Google

about 1 month ago

there fine. don’t expect them to be nice and chat or answer questions but A proprietor they serene a purpose. it’s either intrusion or rudeness there’s no middle ground as someone who experienced both and know it s not regulated i’m sure you might have a good opinion mine honestly flexes but also I completely understand if you had a bad opinion because I’ve had bad service. I just don’t hold it against them because I’m a frequent customer. Izzey three stars because I just don’t know what they’re capable of and what they haven’t shown me but also know what they did show me and it seems selective

M

Micheal Garciavia Google

about 1 month ago

Great help from employee's on the floor. BUT! The checkout clerk was rude, and not understanding. We had one person forget their ID and they told us we had to wait another day to make a purchase with them. Even thoughgh we said we could go grab the ID from the car really quick. The clerk lied and said its against the law to make a sale at all to us, even if we grabbed the ID, for the next 24 hours, essentially. Happy Holiday's to you too

J

Joon Parkvia Google

about 1 month ago

This liquor store has it all. It’s a huge wine and liquor shop where you can find virtually anything you’re looking for. I discovered so many amazing gins that I love and can’t find at local shops—Edinburgh Gin, Engine Gin, Monkey 47, you name it. I was also able to find a great selection of Japanese and Korean whiskies. The staff were extremely helpful, making it easy to find exactly what I wanted and to make informed decisions among so many options. There’s also a parking lot right next door, which is a big plus. Highly recommend.

F

Frank Limvia Google

about 1 month ago

beware if you're into vintages and tasting notes. casual connoisseur will know that vintage is everything. this business, presume corporate, not locally, has a "substitution" policy whereby they can substitute whatever vintage of a given grape type/liquor of a given winery/distillery they have on-hand locally for what you ordered. eg they don't have the '21 you paid for but do have the '24, well, expect they'll sub the '24 in. it's up to you to 1.) notice it and 2.) ask for any refund your should be due. they won't automatically do this. criminal enterprise!!!