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Shannon kanevia Google

2 months ago

The customer service was amazing, I had placed an order late evening for the next day. When I had called to confirm the day of I explained the urgency and they made sure the flowers were arrived that evening. Bonus: I was told by the recipient of the flowers it was the most beautiful bouquet she had ever received. I will absolutely be using this company again

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Julia Hochsteinvia Google

4 months ago

My wedding bouquet and my husband's matching boutonnière exceeded our expectations! The flowers were so beautiful and fresh, and Annie created exactly what I envisioned. Delivery on our wedding day was easy and convenient. Thank you, Treasure Coast Flowers!

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Courtney Wrobelvia Google

4 months ago

Treasure Coast Flowers did all of the floral arrangements for our wedding. From the beginning, Annie was super easy to communicate with. She really takes pride in her business and is a hands on business owner. She truly went above and beyond to ensure we had a great experience. She even included the candles for our tables which was very generous. Her florals were stunning and many of our guests commented how beautiful they were. Thank you Annie for making my vision come to life!!

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Christy Svia Google

4 months ago

So I had decided to amend my post with this and only this: “The owner contacted me and actually refunded me the money as of Tuesday it took less than 8 hours to show up.” BUT Then the owner kept pushing and pushing then she commented below & I decided to respond to that. This is insane. I wanted a refund & I wanted people to know what I went through because that’s how we fix things: we learn from our mistakes and do better, whether or not it’s the business or the customer. I wrote an honest review; I was not mean, I did not lie, and I did NOT ask for anything except our refund (that we did get this Tuesday). I even mentioned how great their reviews were. So since then, I have been contacted by the owner so many, many times 4 times yesterday alone. She kept offering me something for free. I told her over and over and over again that I didn’t want anything, but she kept texting and calling. I know people do things to get free stuff, but that is not me. Then it dawned on me that she wanted me to take this review down; I will not do that. She said I don’t care about small/family businesses, but I had no plans of saying anything, but she wouldn’t stop pushing. She said that it’s never happened before, that she had no control over it, but she did put him in charge while she was gone. She said “I have no good heart” bc I won’t take it down, but a review is for the people. She said not everybody is going to be happy; would you have been? I am definitely not now. I just wanted the refund, I would not take anything from a small business or any business for that matter to take down a review. We can all read reviews & make our own choices; that is the point. If someone tells you No, Stop, maybe do just that. - 1 stars out of 5… They do not stand by their word. Also, they do not have a a physical location & it should removed off of their Google business page & website. I was really excited about using this flower shop bc of the great reviews, and we needed a corsage with a unique color. This company used special paint to create colors like emerald that cannot be found in the nature. The owner (we now know he wasn’t) answered the phone, and he was very helpful & very patient, and explained all options. He delivered the corsage on Saturday morning as I arrived home I looked at the corsage, and I was taken aback. The paint that they use to paint the flower wasn’t emerald as I had stressed over the phone; it was TEAL. So it wasn’t going to match with her dress. The paint had dripped in a few places to leave the white ribbon stained. One of the flowers was not painted completely, that side that was white with teal smudges. The band that the flowers are built on had glue strings and piles of glue on it like it was super rushed. When we called to express our disappointment, the same guy said that paint reacts to humidity and moisture, which is why it’s dripping on the ribbon. I was confused as to why on earth why would they use a paint like that here in South Fl, where 2 main adjectives to describe our environment are moist and humid! Not to mention it is also for a dance where kids sweat as they dance. When I told him it wasn’t just the dripping that was the issue, but that it was not emerald & the corsage was very sloppy. l sent him photos & he was at a wedding, couldn’t make a new one, and would refund us the $56 & that was that. That was all we wanted just a refund & he said it would be there by Monday. Then Tues came & this time it’s the “bank being slow”, my wife called Thursday & he said “he cannot control the bank” & he said I sent the $$ on Tuesday & would send the refund receipt, but it’s Monday & still nothing. He ruined a great memory of our grandsons 1st dance instead he has made it such a stressful negative experience & she doubled down. We wanted a refund, not this rigamarole & lying to us all he had to say was “my boss is out of town I have to wait to process the return “ & we would’ve said Ok, set up a call back, and waited. This kind of customer service from him and then her is not what you want to deal with.

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Karen Borinvia Google

6 months ago

Annie did a stunning job on a large order I placed with 3 days notice. Annie and her team worked with me to make sure they hit the mark but I really wanted their creativity to come through. They hit it out of the park! Great communication. Timely delivery. Friendly service and beautiful product. Treasure Coast Flowers will be my go to florist! Thank you for taking my event to the next level.