D

Daniel Olsenvia Google

about 2 months ago

Nick is awesome. He’s been the one services our house for quite some time now. He always shows up within the timeframe and is super polite. He doesn’t just come and check us off his list, he asks questions and makes sure our home is well taken care of. He is the reason we continue to use Turner.

Z

Zachary Hohenbergvia Google

3 months ago

Michael came for our first visit today and he was extremely professional, knowledgeable and friendly. He spent time talking through all trouble areas and ensuring he covered everything we needed. Unlike any other pest and rodent control we have had, Turner and Michael thus far have gone far beyond what others do. I am extremely happy with the level of service and care Michael brought today.

A

Aj Johnsonvia Google

4 months ago

Very good customer service and he was very friendly. Provided information on what he was going to do, what he completed and ask if I needed anything additional. He even hit the ant mounds around the yard. A+ service

A

April Billups-Velezvia Google

5 months ago

Julio always does a fantastic job! He communicates any issues and strive to resolve them! He is polite, respectful and professional! Very satisfied with his services.

C

Christopher Sarmientovia Google

7 months ago

If anyone is looking for a good company to handle their lawn and pest care, I hope you don’t end up working with Turner Pest Control. Please give your money to a business that doesn’t think they can get away with poor customer service that leaves you without any recourse or support. Trying to resolve issues with Turner has been impossible for my retired parents, and I’m disappointed I couldn’t help them navigate this any better because of how convoluted the process it is to get help. After multiple disappointing lawn services from Turner that left my parents’ lawn a mess and caused expensive issues with their sprinkler system, my parents first tried to work it out with the technicians. When that went nowhere, my parents reached out to their field specialist, Jorge Villalobos, for help. Without hearing anything back from Jorge despite multiple calls over a few weeks, my parents felt that calling the customer service line was their only option to get help. The customer care line is busy with long wait times, but I was able to help my parents reach a rep. As it turns out, you can’t simply call or write a message to a customer service rep to address unsatisfactory services or cancel part of a bundle. The customer service rep we spoke to told us that only the field specialist that initially sold you the bundle (for my parents, that’s Jorge) can do anything for you within the first year. He gave us two options: 1) wait for the contract to expire so you can then call to cancel services, or 2) talk to Jorge for help. We asked the rep to help us get in touch with Jorge, but the rep was only able to leave a voicemail, so we were stuck back waiting for a response from someone who hadn’t been responding to us to begin with. I believe that the field specialist’s job is to sell their products then dodge all your calls and emails until you become complacent and forget about calling them back or just get so frustrated you stop pushing for help, and then you might be automatically signed up for another year of care that’s difficult to leave. Since my parents don’t have a voice in the company, I want to support them by giving them a voice in a review. Please be cautious when choosing services based on reviews and flowery marketing language from a field specialist, especially for bigger companies who don’t value individual customers. My parents are kind and easy to take advantage of, and I feel that’s what Jorge and Turner are doing by giving them a lot of promises than leaving them with a lot of problems, and I’d hate for anyone else to deal with this. I highly recommend looking into another company that answers phone calls and doesn’t give apathetic copy/paste responses to negative reviews for your lawncare and pest control needs.