University of Tennessee Medical Center

I cannot say enough about the incredible care I received on the 7th floor. From the moment I arrived, the entire team made me feel seen, heard, and genuinely cared for during a time when I truly needed it. A special thank you to Nurse Sam, whose compassion and professionalism stood out every single day. Sam went above and beyond to make sure I was comfortable, informed, and reassured. It wasn’t just medical care — it was real human kindness. I also want to recognize the student nurse, Parker. The level of attentiveness, patience, and warmth shown was beyond impressive. If this is the future of nursing, patients are in very good hands. Parker made sure I understood what was happening and treated me with dignity and respect throughout my stay. The 7th floor team exemplifies what healthcare should look like — skilled, compassionate, and deeply committed to their patients. I am truly grateful for the care I received and will never forget the difference they made in my recovery. Thank you for everything.

Expert, friendly, and caring service. One complaint would be, there are no accommodations for family to stay with their family member who is in ICU. They need a motel on site. We have slept in our car for over a week. We live an hour away and our family member is on life support. All the staff was wonderful, except one nurse in CVICU. Her name is Lauren. We overheard her telling a co-worker that our family member wasn't insured and that he was a non-paying patient. Very unprofessional. Then we were talking about physical therapy at home, and she said, "And who is going to pay for that?" She let him lay in his poop and she was very condescending to him. All the other nurses were excellent about taking care of him, making sure he was cleaned immediately and meeting all his needs. I am going to file a formal complaint about her.

I just had to have an emergency C section at UT. From the moment I got out of the ambulance, to getting on the OR table, recovery, post partum, and our baby being in the NICU, we crossed paths with absolutely amazing healthcare providers. I wish I had everyone’s name, but I’ll mention the ones I remember. Lauren in recovery, Olivia in post partum, nurse Amy and Denise in the NICU, Amanda one of the lactation specialists in the NICU…absolute gems. But everyone else was too. We were so thankful to God to have been placed in such caring hands during the wildest 6 days of our lives.

I had the best experience here!! This was my second time a u t but my first time going from the emergency room through admission. I am a end-stage renal patient on solo dialysis. My original surgeon was Doctor Oscar Grandes, I had had trouble with my chest CVC catheter and UT was full so I ended up going to Fort Sanders and they replaced my catheter. I soon regret it not waiting to be able to be seen by the original team that performed my chest catheter surgery. It was exactly one week later I was at UT to get a replacement due to the catheter not functioning properly. From the moment I stepped through the doors and there was only three people ahead of me this time the care I received from the registration team, the quickness of the process to get checked in and seen by a nurse and a doctor was very awesome it made me feel like I mattered. And I still swear and told my husband that my doctor that saw me in the ER look like Mark Ruffalo. He was also very kind and made sure to get all the blood work and samples he needed to make the right decision as far as how to make sure I receive the care I needed!! Once I was admitted and was taken to my room I was flabbergasted by the beauty of the room, and the technology I was just blown away by being able to control the shades by my remote and they're being a charger on the bed. I am still trying to figure out how to do the daisy award on my phone, but I just have to say my nurse Barbara and my nurse at check-in when I first arrived and my CNA my brain is not what is used to be forgive me she was beautiful and had a beautiful braid in her hair. I couldn't help but hug her on my way out when I saw her in the hallway when my husband and I were leaving Monday evening. Both my CNAs Diego and my sweet one that works a night shift they were both amazing kind-hearted CNAs that I could tell their passion was patient care!!! And of course my team of doctors were amazing they actually listened to me when I said I would like to have dialysis once the catheter was placed also the doctors that visited me during dialysis that listen to me and my desire to and there's I believe to get me home just in time for Christmas Eve with my family. Also the surgeons and their surgical team they made the whole experience smooth and kept me calm I was in Twilight however I had someone picking under the sheet to make sure I was okay and all the ladies of that surgical team made me feel well first they made me blush being so kind to me they are all kind-hearted and very high performing and knowledgeable team. I appreciate it all I came in contact with and I will say my nurse checking me in for the surgery as well was taking over for another nurse that had been with me during my surgery original surgery on September 30th. My nurse that day excuse my brain, tell me that the nurse that she relieved to take her lunch break had remembered me and let her know that I was a good patient, but it was the fact that she remembered me that touched me the most. Everyone I came in contact with during my stay all made me feel that I mattered and even as I listened in the surgical room in the curtain next to me and how the nurses responded to that patient it brought tears to my eyes tears of joy knowing that that's how working in the medical field is supposed to be. Surrounded by caring individuals there to take care of people that are unable to do it in that moment. Now I'll do it with love and compassion and respect. And Dr Grandas and his team fixed what the fort sanders team messed up with my catheter with a snap of his fingers🤗 I will always go back to UT from now on!! Also I received a beautiful poinsettia the morning of my surgery it brought tears to my eyes too because I had always wanted one. Oh and I can't leave out my ultrasound tech she was a beautiful silver fox with a kind heart and very good at explaining what she was doing to everyone at UT medical alcoa 💖💖💖 Thank you for giving me amazing care, letting me be heard, and getting me home in time for Christmas. Merry Christmas to all of you.

⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about the University of Tennessee Medical Center, especially the nurses and doctors on the 11th floor. From the moment I got here, they treated me with respect, kindness, and genuine care. They made sure I wasn’t in pain, and they were the ones who finally gave me answers by diagnosing me with Crohn’s disease. They even went above and beyond to help me get my insurance back and connected me with doctors so I wouldn’t have to worry about paying out of pocket. The food staff was amazing too—always kind, making sure I had help with my meals, moving my table when needed, and even making my liquid diet as bearable as possible. The janitorial staff was just as kind, always stopping to talk with me so I didn’t feel alone. The rooms were comfortable and clean, and every single person I came across made me feel like I mattered. On top of the medical care, everyone took the time to compliment my tattoos and my purple hair, which truly lifted my spirits and made me feel like myself again. This is hands down the best hospital in Eastern Tennessee. I will absolutely return here for any future health needs. Thank you to the entire staff—you all made a difficult time so much easier.