UA
Urban Animal By Appointment
Modern, compassionate veterinary care for your urban pets in Seattle.
2.6(5 reviews)
Business
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Modern, compassionate veterinary care for your urban pets in Seattle.
Urban Animal By Appointment is a veterinary clinic in Seattle offering personalized, appointment-based care for dogs and cats. With a focus on modern facilities and a calm environment, we aim to reduce pet anxiety and provide thorough medical services. Our team is dedicated to addressing your concerns and ensuring your pet's health with professional attention. Located in downtown Seattle, we serve pet owners seeking convenient, quality veterinary services.
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Comprehensive wellness exams and preventive care for dogs and cats.
Dental cleanings, surgeries, and oral health assessments to maintain pet hygiene.
Advanced imaging services for accurate diagnosis of health issues.
Core and optional vaccinations to protect pets from common diseases.
Pre-visit medications and calming techniques to ease pet stress during appointments.
Post-appointment support and detailed notes via email for ongoing health management.
High pressure sales people disguised as vets. I had to go to another vet to really realize just how bad it was. My cat is a candidate for dental surgery. The cost is over 2 grand, which is pretty standard. They did not ask whether it was affecting his behaviour, whether he was eating less or poorly grooming or look at any other factors. Instead it was a guilt trip of why aren’t you doing it. Now the best part, is I emailed them to schedule and they didn’t reply for a couple months. When they did they were so booked up they weren’t even taking appointments. Simply awful vet - avoid.
My cat has been going to Urban animal for a few years now. I made an appointment a couple weeks before the actual appointment for a possible granuloma on his lip. Of course I want to take him in to ensure that this wasn't anything besides that. I work 10 hour shifts, and completely forgot that my cat would most likely need gabapentin prior to his visit. It is difficult for me to find any time to do things like this, so I made my appointment during a lunch hour to ensure I could get my cat seen. He usually goes to the Capitol Hill location, but the downtown location was the only one that had a sooner visit. I called the same day of my cat's appointment to see if I could reschedule to the next day.... Because I completely forgot that he would need gabapentin. Again I work 10 hour shifts.... And it can be impossible to find these times. I completely understand the deposit, rescheduling, or no show policies. I used to work in animal emergency. To ensure employee safety.... I really wanted to make sure that precautions were taken prior to his visit. The response I received to reschedule was completely ridiculous. " Nope. Sorry.". The man on the phone wasn't all that nice either. He told me there's nothing he could do.... And that they would keep my deposit, and could not reschedule me. I admitted that this was a mishap on my part, that I work 10-hour shifts, but most importantly I was worried about HIS EMPLOYEED SAFETY! And I did not feel comfortable bringing my cat in without gabapentin. " Well you can come in and pick some up prior to his visit?" This was the response I got after telling him that I work 10-hour shifts. And it's nearly impossible to do this. I apologized and admitted that this was my fault. No budging from Urban Animal. None. So the outcome. 1. You have my $100 and AI want a refund. 2. It's been weeks since I sent an email about this. 3. My cat wasn't seen for a possible cancerous lump on his lip. 4. Not everyone has $100 to just lose. Moral of the story is..... I switched vets, and I do not belive the reply I received when I let him know that " they don't seem to care much about animals with the amount of effort that was put into the " No sorry". He said, " yes we do care about animals. Hmmmmmmm....🤷♀️. I wrote an email about this weeks ago to Urban animal, haven't heard back. I would love my refund. I work really hard...... And all I wanted was for my cat to be seen for a scary lump on his lip There has got to be a better way to deal with situations like this. - chelsea
I have been using Urban Animal for 6 years. At the time they were friendly, knowledgable, cost-conscious, and efficient with my time. I had recommended many people to them. Now however, things are different. Their prices are excessively high. The quality of care has gone downhill.
We made a routine appointment for our cat online and were immediately taken to an examination room once we arrived. Service was fast and the care team did a great job making sure our cat felt as relaxed as possible under the circumstances.
My dog, Daisy, and I had a great first visit to Urban Animal. She is very anxious at the vet and every staff member was friendly, calm, and professional. The office is new and modern with lots of friendly touches like a comfortable waiting room (complete with dog bed) and a welcome screen in the exam room with my pet's name. Megan, the vet assistant, and Dr. Stilin took their time and listened carefully to everything I shared about Daisy and her health. They addressed all of my questions and I received very thorough notes via email after my visit so I had a record of their recommendations (and everything we discussed). Thank you, Urban Animal, for such thoughtful care!
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