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Jacob Lewisvia Google

about 1 month ago

The detail job these guys did on my car was absolutely amazing. I don’t think it was even this clean when I drove it off the lot as a brand new car. Super easy to work with and communication was on point.

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Patrick Croarkinvia Google

about 2 months ago

I recently took my 2026 Tesla to VIP Auto Spa for ceramic coating on the exterior, interior protection, paint protection film on the front of the car, and window tinting. Since this is such a nice vehicle, I wanted to make sure it was properly protected, and I had heard great things about VIP Auto Spa. As it turns out, everything I heard was absolutely true. From start to finish, the staff was professional, knowledgeable, and took the time to clearly explain all of the options and details. They treated my car with extreme care and attention to detail, and the results are incredible. The paint looks like glass, the window tinting is flawless, and you can’t even tell the paint protection film is there. They also provided clear, simple instructions for maintaining the car, which I really appreciated. The level of communication, professionalism, friendliness, and craftsmanship truly stood out. Not to mention, the car is now incredibly easy to clean—dirt comes off effortlessly. If you have a car you genuinely care about, I highly recommend VIP Auto Spa, especially here in Northern Nevada where weather conditions and road debris can be tough on vehicles. This was one of the best decisions I’ve made when it comes to auto care, and I couldn’t be happier with the results.

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Christina Soloskivia Google

2 months ago

Huge shoutout to Robert and Beau at VIP Auto Spa — they were absolutely incredible to work with. They wrapped my Defender and it looks amazing. Beyond the quality of the work, what really stood out was how much they cared about my situation. I had just been in a car accident and was dealing with a tight insurance timeline and a rental car deadline. When I explained what was going on, they immediately worked to get me in quickly and went above and beyond to help. They finished my car faster than expected, worked long hours over a weekend, and made sure I had my vehicle back before I had to return my rental. That kind of effort and understanding is rare. Top-tier craftsmanship, incredible customer service, and genuinely good people. I would 100% use them again and highly recommend them to friends and family without hesitation. Thank you, Robert and Beau, you made a stressful situation so much easier, and my Defender looks awesome!

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Timbervia Google

4 months ago

1 year update: TLDR: Do your research or go elsewhere. I am paying them to be the expert and guide me through this process, But I feel I got ripped off and now I have to repair my cars paint at my expense. Elite window tinting is a better and cheaper shop. Details: .....I am /not/ happy. I sent an email asking about the refresh and they never got back to me after a week. I called them and we finally scheduled an appointment: I showed up 15 minutes early to my appointment and there was no one there but a lone technician in the back. . I called and waited around but in the end ended up giving him my key was sticky note with my name on it. . 7 hours later I get my car back covered in rock chips and the paint lightly sandblasted away around my wheels. I paid 300 dollars for the refresh. ... So, the warranty only covers yellowing and if the coating cracks... One year ago when I paid $3,520.00 I was not told about the refresh until afterwards. (And it rose from 200 to 300.) ... I was under the impression that this would protect my paint and the warranty would help cover my paint/ceramic wearing off. No it doesn't. That is why I was okay with paying so much. I feel I was oversold. What is the point of a ceramic coating if it doesn't actually protect against anything?!!!! ... The tint on my car is starting to bubble and streek on the windshield and peel on one door. They did trim the door tint to remedy that, but forgot to clean the inside of the windshield during the refresh. ... I could have detailed my own car and bought an Amazon product and done this myself for $200 and the results would have been the same after a year. ... Original review for transparency: Owner reached out and paid for the pillar replacement and apologized for issue. They gracefully accepted feedback so they can do a better job next time. Definitely feel better using these guys now. Give them a try, I learned a lot about tint and ceramic coating. The coating looks amazing, just know it does have yearly maintenance but it's worth it. Tint: small bubbles will go and if the larger ones don't after a 3-4 weeks then they will fix that too. 5/5 Ask questions if you have them, sales team is new. -------- Original review for transparency: Cleaning and coating is done well. Tint done poorly. Pre service great. After service poor. Details: Mixed bag, other bad reviews are not wrong. Got a ceramic coat and window tint. I had a tighter schedule but the owner said it was fine and had someone stay late to get it done. Friendly in person. Got it to them one and a half hours before my appointment, they worked on it immediately. The bad: More expensive than other shops, but their ceramic coat has a warranty. (That costs additional 200 a year that was not mentioned on their website or in person.) When I picked up my car they closed an hour early so I had to text them. My car interior had some damage that wasn’t there before and they said they “didn’t see it”. They sent my car to another shop but did notify they were moving my car. The tint is… lighter than expected and full of bubbles big and small. I had to ask for the after care instructions and they no longer do the welcome kit. Inside of tinted windows was very dirty and I had to gently clean it off to see during the sunset. Drips from water were on my car screen and steering wheel. My insurance notified me of “aggressive turning and harsh breaking” when they moved it to another shop and back. Additional: I did ask if it would be a better idea to schedule a week later so they had more time but they said it was fine. Small bubbles I’m not counting because they are supposed to “work themselves out”. For $3520.00 (+200 a year for warranty) I am unsatisfied and I recommend looking elsewhere. I did contact them and they did respond but “we didn’t see any damage and oh well email you the care instructions” is all. 3 stars and not 1 because the coating appears /perfect/ on all exterior surfaces and outer glass. (Added two external wide photos) Ceramic pro “elite” dealer? Not from my experience.

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Pedro Gabriel Alvaradovia Google

over 1 year ago

Discovered this Local gem through research, Was looking to maintain my car's paint beyond nornal means, I.E Hand washing and waxing, when necessary, I wanted to have a trustworthy professional to suit the needs of my beloved BMW's Exterior and Interior, searching here on Google, locally, I came across a local family owned buisness, VIP AUTO SPA! Sparked my interested through its website and its extensive information, excited, I sought more info, and shortly after, I was contacted by non other than Rob, A family man and proud owner of this excellent Auto Detailling buisness, he spoke to me whole heartedly, and shared with me his extensive services for detailing my car, it took me a whole year to finally decide to set up an appointment and finally take my car in to get a recent Spooky Special, I recieve texts occasionally on my phone for the latest deals and specials, and I was one of the first of 5 people to respond to the spooky special, which gave me a generous discount! So I set up the appointment via text very easily and responses back were timely, answering any questions regarding schedule and services. I was squeezed in on Friday and I was able to drop off my car as early as 8:30, given I work Nights, so that very morning I found the location in the the buisness park, in a very clean area, and very easy to locate, pulling in I found parking and checked in with the front desk, she was very patient and respectful, not much later I met Rob, finally! Excited he gave me a great tour of the facility and showed me some of the main services he and his team of professional provides, and eventually brought me to the garage where employees were working and making all the magic happen! My first impressions were beyond expectations, clean, organized, quality materials and equipment, everything to which I can happily say, am one happy client! Rob gave me complete assurance and even threw in an extra service for my windows on top of everything that was already discounted on the special! His dedication to his passions, his buisness and his family, really show by the quality of training and work ! My car was very dusty and dirty from my travels, and Rob and his team cleaned my car in a few hours and was promptly notified me when it was ready! When I arrived, My car was shiny and looked brand new! Rob also educated me and gave me reccomendations for future services and visits, Overall, I am absolutely impressed, by the quality of work, and the passion for excellent service, in regards to my loyalty, established! For them being a small team, they can be booked! I highly encourage to approach with flexibility, they have alot of work in a day and especially in the week! You allow them the time, Rob and his team will strive to go the distance and put a smile on your face! For the very moment you see your car, in pristine, like new condition, You will have to see it to believe it for yourself! Thanks Rob and team! You'll see me often for My BMWs Detailling needs!