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Jeanine Valdezvia Google

about 1 month ago

Ductless mini-split system stopped working. After Wagner evaluated the problem and identified the issue, I decided to replace the unit. Installation was arranged quickly. Terrence Ehlert and his team were prompt, clean, respectful, and knowledgeable. Installation was quick and they did a great job making sure all equipment was working well. They also were careful with pets in the household. I would highly recommend Wagner for any ductless mini-splits concerns/inquires.

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Deborah Bergervia Google

about 2 months ago

Unexpected burst pipe underground. The service was terrific. Brandon Lucero explained how this happened. This turned into a full-day event—hours of digging along with a jackhammer. Brandon not only expertly completed the job but also replaced the bricks he could, then hosed off everything, etc. The area was spotless! Amazing tech, fantastic service!

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Madea !via Google

3 months ago

Wagner is prompt, honest and affordable. They found a way to clean and fix our Hvac unit enough to prevent us from having to replace the whole unit immediately, for under $2000 they gave us a few more years wiggle room with the one we have. We had a plumbing emergency the day before Thanksgiving and they were able to come out the day after Thanksgiving and fix it for under $250! The customer service is so great and the technicians are so proffessional and competent. Wagner seems to understand that most people who own homes and have an emergency are on a budget and need good work done that isn't going to break you financially. They are great at accommodating everyone. I signed up for the yearly membership and im so glad I did. The membership includes 2 check ups a year for our Hvac and discounts on emergency visits and repairs. They also offer financing with no interest for on Hvac units that allow you to replace your system without having to take out a huge loan. I highly recommend this company. They are our go to for plumbing and Hvac services.

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Nathan Giannini-Hutchinvia Google

4 months ago

TLDR: The service was fast and effective. However, they hooked up my washer wrong in a way that would have easily destroyed it over time. Wagner sent two servicemen, who initially thought they would only have a 50% chance of clearing the washer drain. Then I pointed out a cut-out in the dry wall that seemed to involve access to a pipe. Turns out that was the cleanout. After that, it took less than 30 minutes to resolve the issue. They also performed a free evaluation of my water heater, noticing and fixing a small settings issue in regards proper installation code. Everything mentioned above was a 5 star service. The only reason I am giving 3 stars is we noticed the washer getting extremely hot when used after their visit. It turns out they connected the hot line to the cold input of the washer. This swap happened due to them needing extra room to access the cleanout behind the washer. This would have quickly destroyed the washer if unnoticed, which can easily happen if you set it and leave.

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Bethany Moorevia Google

6 months ago

Update 9/11: Still leaking after another visit from warranty team. We’re at almost two months now. Adding a video of the dripping. We have a mini split head unit that has been leaking since July 13 (so over a month, as of now). We've had technicians come out five separate times for the leaking unit, but it has yet to be fixed. We were told the drainage pipe is not sufficiently graded, which sounds like a workmanship issue, then we were also told the pressure is low in the compressor unit. Both of those have been 'fixed', but the leaking continues. Now, it's theorized the drip pan is the issue and they're going to replace that. But we have to wait for the part to arrive in stock before they will schedule our next tech visit. Uncertainty and life disruption continue. The head unit leaks every day, so we'll be dealing with that in the meantime. I've asked to speak to management/a supervisor about this ongoing issue, but I have yet to hear from anyone. Maybe I’ll be contacted after posting this review; I hope so… Additionally, when we bought the mini split system, we were sold this incredibly efficient system, but our utilities bills have been approximately flat since install. The system also doesn't work well. We were told the head units we have would be sufficient to heat and cool our entire house, but that's simply not the case. For instance, the unit in our second story does not heat or cool sufficiently into the bathroom and closet, and our kitchen doesn't get sufficient heating or cooling either.