Western Exterminator

Raul came to my home to treat for the termite activity I had and ensured my issue was taken care of. The activity was in an unusual spot and he was determined to find the source of the termites so the treatment was successful. He was professional and answered all my questions. I really appreciate the efforts he made to ensure the problem was resolved.

Raoul was fabulous- very thorough and took his time to make certain all the holes the rats could enter my garage were fixed. Went above and beyond sanitizing and vacuming the garage of all the droppings. I was SO relieved when he finished.

western was very efficient and effective, coming out on time and working quickly, the treatment worked very well, and we have had no issues with the services. they’re customer service is very friendly and easy to work with as well! will definitely use them again if needed.

I'm gonna keep posting until these people give us are refund for a service that they never came out and did because they said we canceled to late which is total bullshit. I have about 10 others that are gonna do the same thing In coming until they get nothing but 1 stars across the board. It's to bad because the guy that came out was great and no problem just the people that lie and can't issue are refund can't wait for the BBB contact them because they can't ignore them. Just a heads up people when they tell you to go with the ongoing plan which they come out and do the outside and spray but because it's cheaper and you can cancel after the first visit it's a lie. And then they will give you the run around on the phone and not call you back. Save your self some time and go with someone else

This company is the definition of unprofessional and ineffective. We hired them to help with pest control in our yard, specifically to deal with a spider problem. Weeks later—still covered in spiders. So whatever they sprayed or claimed to do, it clearly didn’t work. But it gets worse. We also hired them for animal removal—specifically skunks. The cost? $900 for two weeks of trapping. Sounds fine, right? Except they pulled the traps after ONE week. When we asked why, they claimed we “must’ve misunderstood,” and that it was only ever for one week. Funny, because the paperwork says absolutely nothing about one week or two. And when we pressed them, Earnest (their rep) actually had the nerve to say the contract just says “one time,” and that could be interpreted as one skunk. Are you kidding? Earnest offered us a 10% discount “for the confusion.” But the moment I said fine—I’ll pay the bill with the discount and then I want to cancel my service—he changed his tune and said we wouldn’t get the discount if we canceled. So basically, they’re holding the discount hostage unless we keep giving them money. Insane. The whole interaction was condescending, rude, and just gross. We were treated like we were stupid or trying to scam them—when they’re the ones misrepresenting their own service terms. They’re willing to lose a customer over a third-party contractor they hired, rather than take any responsibility. Do yourself a favor: avoid Western Exterminator at all costs. Terrible service, worse customer care, and zero accountability.