AirHop Adventure & Trampoline Park Bristol

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Kevin Thorneüber Google

vor etwa 2 Monaten

Worst experience ever. We had taken a party of 8 with us for my sons birthday. It all started to go wrong as soon as we got through the door. A massive cue followed by a grumpy rude member of staff. We paid and in We went no one telling us what we needed to do. We went to the lockers no clear instructions how to use them, they work on pin code. My autistic son then freaked as his trainers were locked in the locker and we could not open it. Looking for somone to help was nearly impossible. Went upstairs for food and got in the long cue 25 mins in cue waiting to then be told you order with the QR code on the table. That's a bit hard when you don't have card on you just cash. So it was back in the long que to be told there was nothing they could do. Great hangry kids. That was just the start. It got worse from then on. Expensive waste of time. Worst birthday ever my Autistic son said.

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MATHEW HUGHESüber Google

vor 3 Monaten

great couple of hrs out for the kids with some interesting activities. only dropping a star due the price on the food although the pizzas were fab

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Donnaüber Google

vor 3 Monaten

Great place for children to have fun!! However, I would say the noise, size and business of the venue can be very overwhelming for some - even adults. Lots of staff about. Refreshments/cafe available in area for waiting adults. Bring your own socks with grippy spots on or you'll be charged £3 for children using the venue. If i were to make a suggestion to owners it would be to have separate toilets for adults and children.

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Ryan Peacocküber Google

vor 4 Monaten

Used to be an amazing place. The setup and facilities are still great, but the staffing and wait times have gone downhill. Most staff are polite and friendly, but they seem to have no training in what to do when things go wrong. Responses are short, there’s little empathy, and where they used to be warm and helpful, they now feel cold and dismissive. A perfect example is the “tick-box” safety process. No one really wants a safety briefing — they just want to have fun — but both at check-in and at the entry gate, staff simply said, “Just look at the camera and give a thumbs up so they know you’ve been briefed,” without giving any actual briefing. At the gate they even cut the video halfway through because of queues. Not a complaint about the fun, but that really shouldn’t be happening. Food was another issue. We ordered at 12:11 and it never arrived. After chasing three times, we eventually had to ask for a refund at 13:25… which apparently can’t even be done on site and has to be sent to someone else to process. Overall: great facilities, but bring your own food (everyone else seemed to ignore the “no outside food” signs), and don’t expect much help if something goes wrong.

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Becky Eüber Google

vor 9 Monaten

Brilliant area for kids (and big kids) to have lots of fun! The slides are fantastic and lots of space so it doesn't feel overcrowded. we attended the 6-8pm session, bargain at £20 with a free slush 👌🏻