Apple Mall of Louisiana

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Nurse Ya Yaüber Google

vor 5 Monaten

I went into the store on 10/3/25 to get a phone repaired and was told I needed a replacement phone and that it would be a few days before I would receive it. Because I get a surplus of emails daily and my phone does not allow “spam” phone calls (Verizon) I called to check the status of my order the following Wednesday. I was told then that my replacement was not there yet and to wait. Here I am again going on week two and now being told that the phone is on back order. I should have been told that when the phone was ordered through the store. This is not the first time I have had this issue with this store. This has happened a few months ago, but due to me traveling with my job I let this issue slip, this time I’m not! I have spoken with a senior advisor at Apple support named Jolie who was able to help me and ease my troubles. The ONLY person to seem to know what good customer service is. I recommend using Apple support for issues vs going into the Apple Store in Baton Rouge. Seems like a lot of people running around who knows nothing, just trying to make commission. I guess my issue wasn’t commission for anyone there so it wasn’t taken seriously. However I’m a paying customer, nothing is given to me for free from Apple.

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University of Louisiana Alumnaüber Google

vor 9 Monaten

My bf's Apple Support Guy was awesome. The staff members seem friendly and very knowledgeable about the products. I love how Apple hired a DIVERSE group of representatives/employees. It's great to see this. We didn't know that we had to sit on the boxes near the screen, though. Eventually we moved, and we were seen in about 15-20 minutes from our arrival. There was a presenter speaking about how to file your photos in certain labeled categories, too. That was interesting.

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Khalil Shamiehüber Google

vor 10 Monaten

I recently visited the Apple Store and had an absolutely fantastic experience! From the moment I walked in, I was greeted by friendly and knowledgeable staff who were genuinely eager to help. The store itself is always impeccably clean and organized, with all the products beautifully displayed, making it a joy to browse. I was looking to upgrade my iPhone and had a few questions about the different models and features. The specialist who assisted me was incredibly patient and took the time to answer all my inquiries thoroughly, without making me feel rushed.

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Louis and Elaineüber Google

vor etwa 2 Jahren

My wife went to Apple Mall of Louisiana for a pair of ear buds. Travis was the salesman and he could not have possibly been better. He explained the products in layman’s terms so that even a non-techie person could easily understand. The store was bright, clean and very vibrant. She made her purchase and left feeling very good. A really positive experience.

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Kay Harrisüber Google

vor fast 3 Jahren

Slow Laptop, Long Wait, No Restroom On the 15th of April, I paid a visit to the Apple Store because my laptop, which I heavily rely on as a student and entrepreneur, was experiencing significant slowness. Although I had purchased it brand new in 2015, it was not performing up to par. As I entered the store, I found myself unacknowledged by the staff. The security officers, however, informed me about the necessary procedure and directed my attention towards two associates engrossed in conversation while leaning on the counter. Approaching them, I explained the purpose of my visit, and they informed me about a waiting list and the subsequent steps that would follow once my turn arrived. I agreed and inquired about the restroom. To my disappointment, I was informed that the restroom was currently unavailable due to remodeling, and I was advised to use the facilities located in the mall instead. They assured me that I would receive a text message as soon as a "genius" was available to assist me. As I made my way to the mall, I couldn't help but notice the considerable distance separating it from the Apple Store. Although relieved when I eventually located the restroom, my excitement was short-lived as I realized there was a line. While waiting, I received a message from Apple, notifying me to meet with a "genius" at the Genius Bar. Fearing the possibility of missing the opportunity to address the issues with my laptop, I decided to leave the line promptly. Returning back to the store I walked over to the nearest associate and advised them of my text messages they then walked me over to the “genius bar” where I waiting approximately 7-10 minutes for a genius. I shared my concern with the associate and he explained he would do a diagnostic test on the laptop to check the hardware. I asked about a master reset to save time because I had to go to the restroom his response was to just go use the one in the mall. I explained that I tried but was unsuccessful because of the time allowed. As the conversation progressed and the assessment of my laptop continued the associated kept harboring over the fact my laptop was so old, showing obvious frustration with the inconvenience of an older model laptop I asked for another “genius that could demonstrate more patience and more professionalism. The "genius" assured me that he could resolve the issue with my laptop if I was willing to leave it at the store and return later. However, due to my circumstances, I couldn't feasibly leave my laptop behind and agreed to attempt the reset from home. Regrettably, the reset was unsuccessful, and my laptop ended up in a worse state than before. It failed to reboot itself and is now rendered completely useless.