Auto Plus Towing & Auto Body

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MichelleJasmynüber Google

vor 3 Monaten

ZERO stars is what I’d give. As a military service member who does dispatch as well. I am HIGHLY disappointed with the customer service done by the female. This female was so mean and tried to gaslight me. She offered no help and gave me attitude as if it was my fault. If they tell you there’s no other way to go about things. They are LYING. The staff just doesn’t want to do their job. No wonder the business has such bad reviews. BEWARE.

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Ari Yeganehüber Google

vor 11 Monaten

Acura stolen, recovered by OPD, towed to Auto Plus (04/24/25). Full coverage insurance. Honestly, I've read these reviews and I empathize, but do not share your experiences. Cust Service reps were fantastic and answered all my questions quickly and kindly. Had me go to the secondary lot on San Leandro to view car before payment. Those guys were on point! Lot attendant was quick on the gate, and support team were there in 2 min to answer all my questions about getting the car in sync. I just planned to see if car was total loss after theft and go home to figure it out (thankfully only minor damage). But, after Mr. Manager stepped in... let's just say after I made payment back at the office, the car was back in my garage (35 min away) in less than an hour. S. Jr., D., Mr. Mgr, you all keep on doing what your doing- made my day! 5-Stars, Thank you!

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Gerald Xavierüber Google

vor etwa 5 Jahren

Car got hit while parked, had to go to OPD first to pay 166.00 for a release before going here to have my insurance company have thier tow company pick up my vehicle. They keep the cars right next to the flea market. But the office is around the corner. The staff is cool.

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Steven Strubleüber Google

vor etwa 5 Jahren

Vehicle was stolen, this tow yard picked it up as per their contract with the city of Oakland. The call I got from Oakland pd stated that it was damaged, but not stripped and the plates were still intact. Do these photos look like it's not stripped?!? This is the condition off it when I got there the day after they picked it up of the streets Had I realized that the message from Oakland pd said that it WASN'T stripped I'd have had some questions for them. I'd love to have heard they're excuses as they fumbled around trying to explain what they did. This place steals vehicles, dismantles them pre-emptively, and has unreal prices for towing and vehicle storage. They should be shut down.

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Dallas Cruduptüber Google

vor mehr als 7 Jahren

Schlechtester Service überhaupt! Ich weiß nicht, wie hier überhaupt jemand einen Job hat! Keiner von den Leuten hier weiß irgendetwas über dein Auto!! Sie werden dein Auto beschädigen! Außerdem lügen die Leute hier die Kunden an. Ich rate jedem, der hierher muss, dringend dazu, zahlreiche Fotos zu machen. Wenn du dort bist, um dein Fahrzeug zu begutachten (vielleicht, weil du es dir noch nicht leisten kannst, das Auto herauszuholen), mach vor und nach der Freigabe Fotos. Sie haben das Auto meiner Freundin abgeschleppt, es hatte keine Reifen, gaben es aber nicht frei, bis unsere eigene Abschleppfirma es hergebracht hat. Nur damit du es nicht verpasst: Sie haben es hereingeschleppt, aber sie würden es nicht bis auf die Straße abschleppen, damit unser Mechaniker die Reifen wieder am Auto montieren kann. Stelle sicher, dass du deine Versicherung bereithältst, denn dieses Unternehmen kümmert sich nicht um dich oder dein Auto. Sie werden darüber lachen, dass du nichts über die Schäden weißt, die sie verursacht haben.