Bridgwater Veterinary Hospital & Wellness Center

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Arlie Simonsonüber Google

vor 2 Monaten

A bit of a sadder review but a wonderful experience. I was sent here from Southglen veterinary as my pup was not doing well, requiring hospitalization & bridgewater is open 24/7. We showed up, got registered, and waited about 2.5 hours. We did arrive at around 6-6:30. I did ask them at the 2 hour mark to do her vitals & assess her as I was worried about her breathing. Unfortunately, I had to put my pup down this visit due to her health. They were SO accommodating & very very helpful. They allowed me to bring my other dog in as well to be with her to say goodbye. (The vet even sat with my pup when I ran out to grab my other dog from the car). They offered us paw prints & a lot of tissues. They lit the candle for us (the one that says please be quiet someone is saying goodbye) & just made the whole sad experience a lot more peaceful. They were very nice & we talked about a lot of different options before I decided the best path for my animal. Including cost, their professional opinion & quality of life. They were very transparent which is appreciated. They also Allowed me to call & talk to my husband regarding her while they were in the room. About 2 weeks after she crossed the rainbow bridge, they sent me a letter in the mail expressing their empathy with handwritten note. That truly made me cry & I felt very appreciative of them. I will definitely recommend them to anyone. Thank you so much for your care and empathy. Also thank you so much to Dr Jill Tait who was our vet. You were so kind to our little pet family. It meant a lot to me as it was almost midnight & I was crying. ⭐️⭐️⭐️⭐️⭐️

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Xhena Knutsonüber Google

vor 3 Monaten

I rarely write reviews, but I thought it important to highlight our experience just on Christmas Eve. We brought our 4 year old cat, Loki, in due to his urinary tract having a severe blockage - something we've never experienced before. We lost his sister last year in the exact same week just before Christmas, so it was a very emotionally difficult day seeing him decline so out of the blue. The overall bill was quite high, and that's really the only complaint I have - for it to be something quite routine for male cats, it was thousands to get the procedure done (not including any possible complications that could come up). Taking him in was stressful, but we had Ben come in to break down all details of his state, pricing, etc., and I cannot emphasize enough how much we appreciated him. We both were grappling with so many aspects of treatment and pricing, and the feeling of not being good enough parents to our little Loki, but Ben only validated us and helped us feel less alone in the situation. My husband and I cannot thank him enough for his empathy and support in the room and we really just wanted to give him a shoutout. Thank you for your kindness towards us and the empathy you gave, Ben! Additionally, the diagnosis went quickly, and options were presented quickly which we did appreciate rather than having to wait for a super long, extended period of time. The person I spoke to on the phone as well was extremely kind and empathetic before we brought him in as well, so we are just so grateful that outside of the pricing, the employees there are very kind people!

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Sherri Hüber Google

vor 6 Monaten

At the suggestion of my usual vet, I took my 12 week old puppy in to Bridgewater during the evening as an emergency, and was very impressed with the kind and knowledgeable staff and the clean and modern facilities. They saw my pup pretty much immediately, and treated him like a little prince. I had anticipated a pricey bill, but the vet (who was excellent) recommended a less expensive “supportive care” option before moving to X-rays and the kind of treatment I was expecting, resulting in quite a reasonable cost. Fortunately, my pup responded well, and is now back to his usual self. I would not hesitate to recommend Bridgewater to any pet owner, and while I hope never to have another medical emergency for my pup, I would definitely take him back if it were needed again.

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Elleüber Google

vor 6 Monaten

Yesterday September 27,2025 We have to bring our cat~SHIRO. We called everywhere if anyone can look after her as it's an emergency. But "ONLY" Bridgewater Veterinary Hospital who said YES. Rain or Raine at the front desk is very friendly and accomodating. After 2 hours of waiting they finally got Shiro in one of their room. Hailey was the one who took informations, weigh Shiro. nice lady. Then Dr. Prabhakar came and check Shiro. Dr.Prabhakar and his team went above and beyond.They look after Shiro very well. Dr. Prabhakar came out and explained to us what they did and what we should do when we go home. He is so nice. I think Shiro likes him 😉They have to wait until Shiro wakes up, then Trish brought her out with a whole lot of informations and instructions to ensure we understand what to expect and what to do. She is so knowledgeable and very patient when we have tons of questions for her.We were at peace after talking to her. Then the other lady at the front desk her name is Hope is on top of everything. before we ask what we need she already printed the breakdown. First of all I apologize if I spell your name wrong I tried✌️✌️ Second of all we want to extend our sincere thanks to each and everyone of you. For accomodating Shiro during desperate measures. Thank you all for making us feel comfortable and we also enjoyed spending time with other patients Riley and Luna🙂 You took good care of the most important member of our family. Our forever baby Shiro. We will never forget Bridgewater Veterinary Hospital and we highly recommend this place. Friendly atmosphere,staff were all nice and hardworking. I can't say anything bad.Our hearts were full with so much gratefulness🙏. Thank you ever so much! And I attached Shiro's picture who is starting to purr again😊Over all you deserved more than 5 stars. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Have a grea day everyone!

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Léane Lacselleüber Google

vor 7 Monaten

We had to bring our sweet boy Benji to Bridgwater Vet Hospital for an urgent matter on Thursday, and we are beyond grateful for the incredible care he received. In what was a very stressful and emotional time, the staff made us feel supported every step of the way. A heartfelt thank you to Dr. Choptain, Jada, Heather, Cathy, Mark, and every team member we met during the morning visit, the late-night visit, and the follow-up call to check on Benji afterwards. The kindness, patience, and genuine compassion shown to both Benji and us truly meant the world. It’s clear that this team doesn’t just treat pets, but care for them as if they were their own. We also really appreciated how quick and efficient the direct billing with our insurance was. It took away an extra layer of stress so we could focus on Benji’s care and recovery. We are so thankful to have such a dedicated and compassionate veterinary hospital nearby.