Drybar - Rice Village

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Sairaüber Google

vor 2 Monaten

I want to share my experience to help others make an informed decision. Unfortunately, I recommend avoiding this location. The manager consistently mismanages appointment policies and is rude and inappropriate when concerns are raised. During my daughter’s recent appointment, we were charged an additional $30 for “extended time,” despite having previously discussed with the manager that we were not interested in extended services and had asked to be guided to remain within the standard appointment time. We are more than willing to adjust or simplify the style in order to stay within the 45-minute window; however, the policy is applied inconsistently. At times, the same or similar styles are completed within the allotted time without issue, while other visits result in unexpected extended-time charges. This confusion is compounded by the fact that appointment start times are not properly tracked, and some newer stylists take longer to complete services—factors that are outside the client’s control. What should be a straightforward visit has become unnecessarily stressful due to poor communication and ineffective appointment management. As a result, we have chosen to avoid this location specifically because of this manager. We are long-time customers of both this location and Drybar overall and have never had issues staying within the standard 45-minute appointment window. I sincerely hope the owner of this branch becomes aware of these recurring issues and takes appropriate action, as this problem has arisen repeatedly and always involves the same manager. After confronting the manager and having a heated discussion (which totally killed the vibes and honestly makes me not ever want to go back here), she did remove the charge, but that doesn't take away from the poor experience and poor policy management. Edit: The manager posting that they could not find my appointment is a crafted and deceitful way of their not taking responsibility for what happened - I have now attached my appointment times since that was so difficult for the business to locate (of course it isn't). To my knowledge, no one from management has reached out to me. Please avoid this location and go to the other nearby ones until they change their management.

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Jocelyn Hernandezüber Google

vor 2 Monaten

I came to the rice village location when I broke my wrist several months ago since I was unable to do my own hair. At check out, the lady asked me if I would like to enroll in the membership. Given my situation, I thought it was a good idea so I said yes. She asked me if I would like to use one of my passes on that days blowout service and I said yes. I get two blowouts a month and I went in for my second blow out in September to the westheimer location. At check out, I was told I didn’t have any more credits. I plan my blowouts and knew I had only had 1 blowout earlier that month. They said they can look into it a refund me the charge once it is sorted out. Of course, I never heard back. I reached out via email and phone to have a manager speak with me regarding the matter and no one would get back to me. Finally, Christina Sole, client relations manager responded only via email, despite my asking for a call several times, stating that they used my second September blowout credit towards a July blowout that was never “charged” from my FIRST visit at the rice village location. When the lady from my first visit clearly asked me if I wanted to use one of my blowouts for that service to which I said yes. Instead of investigating THEIR error, she said the matter “is not up for negotiation” and that they have essentially done no wrong. Truly unprofessional. And clearly staff may need retraining to prevent this happening to other clients.

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Katelyn Branscumüber Google

vor 2 Monaten

I am extremely disappointed with my recent experience at Drybar. When I initially came in, my blowout was not done well at all my hair was still damp and curly in spots when I left. Normally, this would have been unacceptable, but it was explained to me in the salon that it was fine because I would be coming back later that same day for a second blowout. I had a doctor’s appointment (an EEG) earlier in the day and an event that evening, and I was fully prepared to pay for both blowouts on the same day. The stylist who did my hair explicitly told me this plan was okay, so I did not push the issue or ask for my hair to be fixed at that time. However, last minute, I received a call from the salon where the woman on the phone was rude and informed me that I could not come back after my EEG due to their policy. While I understand and respect that policy, it was never communicated to me beforehand, and clearly not communicated internally since the stylist told me the plan was fine. Had I known I would not be coming back, I would have absolutely stood up for myself in the salon and not left with my hair looking unfinished and poorly done. This situation could have been completely avoided with proper communication. As someone who goes to Drybar once a week, I am shocked by the lack of respect and care shown toward a loyal client. The way this was handled reflects poorly on customer service and professionalism. Highly disappointed. Drybar needs to do better. I do not recommend.

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Erica Eüber Google

vor 3 Monaten

I had such a great experince at Drybar during a time when I really needed the help. I recently hurt my arm and wasn’t able to do my own hair, and the staff was incredibly kind, patient, and understanding. They took the time to listen to what I wanted and made sure I was comfortable the entire appointment. My blowout turned out amazing and made me feel put together again when I couldn’t do it myself. The atmosphere was welcoming, the stylist was skilled, and the whole experince was stress-free. I’m very grateful and would absolutely recommend Drybar, especially if you need a little extra care and professionalism.

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Emily Trevinoüber Google

vor 3 Monaten

I’ve had a completely different experience at this salon. Pamela has always been professional, attentive, and willing to listen to exactly what I want. I’ve seen her take the time to consult with clients and make sure expectations are clear before services begin. The stylists I’ve worked with have been skilled, friendly, and capable — my blowouts and styling have consistently turned out great. Pricing has always been explained upfront, and I’ve never felt overcharged. Every business can’t please everyone, but based on my experiences, this salon is well-managed and provides quality service. I would absolutely recommend giving it a try and forming your own opinion.