Falls Road Animal Hospital

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Maya Jordanüber Google

vor 2 Monaten

Unfortunately, my sweet boy, Brody, passed away this morning. Falls Road, you guys was his primary care provider and didn’t give him the attention he needed, and he needed you guys the most. Around 4a.m. on January 19, Brody was not breathing correctly, shaking, and he threw up blood. Obviously, that is an emergency. Instead of calling the hospital, I rushed over to the hospital, while signing myself up for the waiting list just so that I didn’t have to hear anyone’s mouth. There was no one on the waiting list. When I got there, my friend went inside and he said there was a woman at the front desk who was pointing to direct him to ring the button. He said he spoke to a gentleman and told him “Hey, my cat isn’t breathing. It is an emergency.” The guy responds saying “Sorry to hear that, but we’re at max capacity.” And he suggested that we went to VEG Pikesville. Max capacity…with an empty parking lot…?! At 4:30a.m….?! Are you 24/7 or….?! That was very dismissive and not right. Whether you saw him with a pet or not, we should not have been turned away. If someone says hey my pet isn’t breathing and it’s an emergency, you don’t turn them down you get them the care they need. Let alone you’re 24/7 emergency no? Then change your hours! Then I received a call around 6:51a.m. from Jacie asking if I could still bring Brody in, I informed her that he passed away and you guys were at max capacity. She responded with sorry to hear that I’ll remove you from the waiting list. You know I’m not even angry, disappointed but not angry. Obviously , that was a sign from God to not let his body rest inside such a negative place. He redirected me to a place where he would be handled with care. Lesson learned.

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Kelly Louise Bartonüber Google

vor 3 Monaten

I’ve been bringing my dog to this hospital since he was a puppy—he’s 11 now. For years, we loved this practice for its convenience, 24-hour care, and excellent medical treatment. When my dog was diagnosed with cancer, Dr. Bloom performed a lifesaving surgery, and her care has always been exceptional. She deserves five stars on her own. Unfortunately, our last three visits over the past year and a half have been deeply upsetting and unacceptable. During an emergency visit after my dog was attacked by an off-leash dog—leaving him injured, including a wound near his eye—a vet tech treated him as if he were vicious. She demanded a muzzle, refused to touch him, and showed open hostility. My dog was in pain and understandably reactive, but the lack of compassion was shocking and traumatic. The doctor who eventually came in was kind, but the damage was done. At our next visit for routine shots, the same pattern repeated. Before even approaching my dog, the tech insisted on a muzzle and treated him as dangerous, despite him having no history of aggression toward people and years of uneventful visits. The situation escalated so badly that my dog had to be sedated—something we had never needed before—adding unnecessary stress and cost. Yesterday’s visit was the final straw. After being incorrectly told we needed to pay a “new client” fee despite ten years with this practice, I had to argue just to get anxiety medication prescribed proactively for his visit. Even after properly medicating my dog and waiting in the car to avoid overstimulation, we were met with the same fear-based, hostile treatment. The tech refused to come near us, demanded a muzzle without assessment, avoided answering questions, and conducted the visit from a distance. No proper wellness exam was performed. A doctor only spoke with us after I insisted—and even then, did not fully examine my dog (they never even touched him). To make matters worse, my dog’s medical records have basic inaccuracies, including an incorrect birthdate and missing microchip information. I am heartbroken by the drastic shift in this practice. What was once a compassionate, animal-centered hospital now feels cold, dismissive, and driven by fear, particularly toward certain breeds. After years of loyalty and tens of thousands of dollars spent here, the lack of care, professionalism, and basic kindness is staggering. This was our last visit. I would not recommend this hospital to anyone.

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Shannon Popeüber Google

vor 3 Monaten

We are so thankful for Dr. Herko and the wonderful staff at Falls Road. We have parrots, and they have been so helpful and kind with our feathered babies. When our Senegal parrot Max was self- mutilating from anxiety issues, he was admitted to the hospital. They were so accommodating when we came to visit him every day, and they still love to see him when we bring him in for checkups. We are thankful for every day with Max, and Falls Road has been critical for bringing him this far and improving his quality of life. Thank you!!

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Vellie Marieüber Google

vor 3 Monaten

I brought in a stray kitten I’ve been caring for, and I cannot express how grateful I am for the compassion and care we received at Falls Road Animal Hospital. They were offering a $25 wellness visit, which was incredibly helpful for someone trying to do the right thing on a limited budget. From the moment I walked in, both the nurse and the doctor made me feel completely supported. They were patient, informative, and treated Fuzzy (the kitten) like he mattered. They didn’t judge me for not knowing everything or being overwhelmed—they just genuinely wanted to help. They were able to get Fuzzy up to date on his shots, check for feline herpes, and administer deworming meds. But more than that, they showed a level of kindness that made a stressful situation feel manageable. Their empathy and professionalism truly stood out. I’m thankful to have found a place like this and would absolutely recommend Falls Road to anyone needing honest, compassionate care for their pets—especially if you’re in a tough spot and just trying to help an animal in need. 💛 Ps. Fuzzy is looking for an amazing home for Christmas🎄❤️🤞🏽

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Kylee Barberüber Google

vor 5 Monaten

I’ve been to Falls Road Animal Hospital twice now for my dog Charlie. Both times the service has been exceptional. The staff (front desk, vet tech, & doctors) have been polite, extremely educated, and have made myself and my dog comfortable and at ease. My dog Charlie passed away after 16 wonderful years & we have been to many vets all over Maryland for the past few years and I am being completely honest when I say this animal hospital has by far been the absolute best. From customer service to overall care and attention to the animals…they have been incredible & I cannot thank the staff enough. Last night was the hardest decision I have ever had to make and they were over the top incredible in terms of educating me on the options and caring for my dog. You can tell they truly love animals and giving them the care they deserve. Thank you again to all the staff. I encourage everyone to consider this hospital for all of your animals care needs — you will not be disappointed. With respect, Jacob & Kylee