JW Auto Care

B

barbara buccaüber Google

vor 2 Monaten

Kathy is professional and funny and great to work with. The mechanics took their time with inspection, oil change and they topped it off with a free car wash! Now my baby is happy 😄

P

Peace Withinüber Google

vor 3 Monaten

Do not hesitate to take your vehicles here. I would go there every day of the week and twice on Monday. Cathy runs the place and she is a real angel! JP is the mechanic that took care of me. Fixed my Chevy, Colorado, ZR2 And they even came in well under there original quote! Super thankful to this team.

A

Alejandro Arias-Esparzaüber Google

vor 4 Monaten

I was on a vacation in Scottsdale all the way from Kansas when I started having some engine issues in my 2019 MB A220. I immediately called JW Friday morning and worked with Ryan. Got the car in, and had a diagnosis within a few hours. Although the news weren't particularly great, the team at JW walked me through best next steps and went above and beyond to make sure I was informed every step of the way. The team spent time researching the issue and learned that this was an issue with this specific motor that was currently under a warranty extension. They worked directly with Mercedez Benz of Scottsdale. Upon confirmation that this issue was covered Ryan provided me all the information I needed to begin the warranty process with MB, and they took it from there. I am thoroughly impressed with Ryan and the team at JW, they turned something extremely negative into a 'not so bad'. I am very thankful to the team and cannot recommend them enough.

T

Tessa Elmoreüber Google

vor 4 Monaten

This was by far the worst experience ever. First we asked them to inspect it, we planned an appointment then they proceeded to tell us that we cannot pick up our car because it was closing and we’d have to get it Monday. We said no we have places to be so they said they’d leave our car out by the curb and our keys in a lock box. Once we get there they had put out the wrong car. Anybody could have stolen and taken that car. Good thing somebody was there and we were able to get our car back. They told us a specific part was going out and that it would be about 3000 dollars to replace. So we went to three different locations only to find out that they had given us false information. Our alternator was not broken. The Idler pulley bearing is the actual broken part, and it would roughly be 70 dollars to replace, and 200 dollars for the labor of a different company to do it. We were convinced by JW Auto care that our car would maybe catch on fire, and break down if we don’t get our alternator replaced.

S

Seanüber Google

vor 5 Monaten

Brought my car in for a full inspection and maintenance as I was moving cross-country and driving over 2k miles that weekend. They said everything was great, no issues. I went on the trip two days later (had not driven the car on a highway since picking it up) and immediately when I got on the highway, my car was making very loud flapping and dragging noises from the front end. I pulled over and noticed that they had never properly attached the bottom engine cover / splash shield, which was hanging on both sides, barely held on at all! Since I was already out of town on Saturday, they were closed and I couldn't do anything but find a way ASAP to get it fixed on the way. I called the shop and left a message and the owner (Johnny) called me back. Between leaving and the next place I could stop to have it checked, one side of the cover had completely broken off (see picture). While the owner did help me find a place out of town to get a short, quick fix (zipties to hold it together), he refused to take any responsibility for it and said he'd need to talk to his team on Monday to see what happened and call me back. Well a week has passed, and he never got back to me. At best, they didn't break it but they completely missed the most obvious inspection (remember that's the #1 reason I came in and paid for their services); At worst (and more likely) they quickly put my car back together, broke or misplaced the clips that keep the cover in, and didn't remember or notice they hadn't properly reinstalled the cover (which would be straight up negligent). JW Auto screwed me over really bad and made for an already stressful cross-country drive even worse and much harder. The fact that they wouldn't take any responsibility, didn't offer any refund or compensation (I now will have to pay to get it replaced), and they simply ignored me since the incident, is shameful. In all my years I've never had a worse experience with a mechanic, and to think it came from a longstanding, "trusted" local place. Will be disputing the service with my CC company in the amount it will cost to have the cover replaced. Shame on JW Auto and Johnny. Edit: Realized another issue! One of the reasons I came in for an inspection was I had a dash light on I didn't know what it was for. They never mentioned it, left it on, and didn't notice that it meant one of of taillights was out! Again, why was I paying for an inspection if you're not going to catch anything?! I diagnosed this myself well after. Seriously complete rip off and once again has me wondering what they did with my car.