Lazy Claire Patisserie

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Ciara Cüber Google

vor 3 Monaten

We were really disappointed after collecting our Christmas dessert today. We ordered this as it was advertised as “serving 6 people easily”, however the portion size was far smaller than expected…a small square dessert placed inside a standard cake box. At £50, this felt very poor value for money and did not match what was advertised or what you would reasonably expect for that price. While I’m sure it will taste lovely, it simply wasn’t enough for the number of people it was sold for. As a result, we had to go out and buy an additional dessert elsewhere to make sure we had enough for our guests, which was frustrating and disappointing. Response: Thank you for replying, however I wanted to follow up after actually tasting the dessert. I very rarely write reviews, but I felt genuinely disappointed by this experience. The dessert was nice, but certainly nothing exceptional, and unfortunately the portion size completely overshadowed any enjoyment. My feedback was not written “based on the box alone”. It was written because this product was advertised as “serving 6 easily”. As shown in the photo, when cut into six, each portion amounted to only a few spoonfuls. That simply isn’t a realistic serving for the price paid. We were never looking for “substantial” or oversized portions, just a normal, reasonable slice, which this did not provide. It shouldn’t be the customer’s responsibility to query whether “serves 6 easily” actually means a meaningful dessert portion. Clear, accurate descriptions are part of good customer service and help people make informed decisions. What has been particularly disappointing is the defensiveness in your response rather than any willingness to acknowledge valid feedback or consider improvement. We regularly pay premium prices for quality food and are more than happy to do so when the value and experience align. On this occasion, they didn’t. This review is simply an honest reflection of our experience, so others can make their own informed decision. Final Update: Thank you for your further reply. I do however need to clarify something you have stated as it is simply not accurate. The portion shown in the photograph was not placed on a full-sized dinner plate with a large latte spoon, as suggested. It was plated on a standard side plate with a teaspoon specifically to demonstrate the small scale. In reality, each serving amounted to just a few spoonfuls, which multiple photos clearly show. This is exactly why we raised the concern in the first place. A dessert advertised as “serving 6 easily” should provide six reasonable (not substantial) dessert portions without customers needing to purchase an additional dessert elsewhere, especially on Christmas Eve. What has been most disappointing throughout is not just the product itself, but the repeatedly defensive tone in response to completely valid and respectfully expressed feedback. Rather than acknowledging how this could be perceived by customers, responsibility has consistently been pushed back onto us. This review is not written lightly. It is an honest account of our experience so that others can make an informed decision. I won’t be engaging further.

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Darren Morrisseyüber Google

vor 3 Monaten

First time visit to Lazy Claire and it lived up to the hype. I opted for two pastry boxes and a vanilla flat white. The coffee was balanced, not overly syrupy, and the patisserie items were clearly baked same day; the lamination on the pastries stayed crisp even after the journey home. ​Service was personable and efficient. While I didn’t sit in, the interior is thoughtfully decorated and has a polished, inviting atmosphere that would suit a slow morning. It was well worth the trip across town; I’ll be making this a regular stop.

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Verónica Bierd Pereyraüber Google

vor 3 Monaten

Definitely the best patisserie in Belfast. I’ve been in Paris several times and I can say that Lazy Claire is even better than many places I’ve been there. I’m a really picky person who truly appreciate the quality and effort that you put in it. A big well done to you, and you also have the best team which is very kind, pleasant and always with the best smile for us. 10/10. 100% recommended 👏🏻👌🏼🤗

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Diana Bulaüber Google

vor 7 Monaten

You really can’t go wrong picking any of the pastries. I’ve tried a few and they’re all truly amazing! The coffee is also very well made and pairs wonderfully with the pastries. The staff were also super helpful and friendly. Make sure to bring cash to tip them as they don’t accept card tips 10/10

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Gillianüber Google

vor 8 Monaten

Finally made it to LCP and it is definitely worth a trip. Made it just before closing so unable to sit in but the staff were super friendly and very helpful and willing to explain all the pastries that were left. We ended up buying quite a few as guests were coming for dinner. Finally somewhere that takes the time and puts in the effort with quality ingredients to make such a delicious array of patisserie. It really does make such a difference! I think it’s important to recognise independent small businesses that go the extra mile to make unique beautiful food . If I didn’t live so far away this would be a regular sweet treat spot for sure ! Can’t wait to come back to sit in some day