Trans Auto Body

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Patrick Tranüber Google

vor 3 Monaten

I chose this shop for my repairs because they previously helped me with the claim process for my totaled Prius. Based on that experience, I assumed that good customer service would also translate into good workmanship. Unfortunately, that wasn’t the case with my 2015 LS460. I live in Garland, so each round‑trip is about 2 hours meaning the three visits I made added up to six hours of driving + finding someone to take the car home and wasted effort. I brought in my LS460 along with a brand‑new, unpainted factory bumper purchased directly from Lexus of Plano for them to install, paint, and repair the quarter panel. The quarter panel repair turned out great; however, the bumper paint job was full of defects. On my first pickup attempt, the bumper looked fine from a distance. But because the car is black, I inspected it closely and immediately noticed paint dots all over the bumper. They acknowledged the issue and said they would buff it out. On my second visit, I found that only some of the dots had been buffed many were still visible. On my third attempt to pick up the vehicle, I specifically asked them to double‑check the bumper to ensure all defects were gone. While the dots were finally removed, the excessive buffing left swirl marks and scratches across the entire bumper. Their proposed solution at that point was to repaint it. A couple of days later, I received this text from the shop: “Greetings Mr. Tran, so we spoke to the owner and paint guy, and unfortunately we would hate to paint your bumper again and end up with the same results. We feel that we can't meet your expectations. So at this point the owner suggests we just charge you for the repairs done to your quarter and leave it at that. Your new balance is just $200.00. If you have any questions feel free to give us a call or a text. We are here till 6PM.” Breaking down their message: “We would hate to paint your bumper again” – shifts the risk and responsibility onto me. “We can’t meet your expectations” – reframes an objective quality issue as a subjective preference. No acknowledgment of the scratches or paint dots. This is a common tactic businesses use to avoid liability. The underlying message is essentially: “We don’t want to redo the work, so we’ll reduce the bill and hope the problem goes away.” My response to them was: “Hello, Thank you for getting back to me. I understand your position, but I do want to clarify my concern. The issue isn’t unmet expectations—it’s that the bumper paint job was not completed to an acceptable or standard quality. The visible dots throughout the bumper and the scratches caused by repeated buffing. I appreciate the offer to only charge $200 for the quarter repair; however, I want it noted that I am accepting this resolution to move forward, not because the bumper work was satisfactory, but because the paint job itself was unsuccessful and will now need to be corrected elsewhere. I will come pick up the vehicle today.” I was fully willing to work with them to get the bumper corrected as long as they were willing to stand behind their work. But repainting the bumper would have cost them additional labor and materials, so instead they chose to only charge me for the quarter panel repair. A reputable body shop would have taken responsibility and repainted the bumper to uphold their craftsmanship and quality. It also makes me question whether they would have honored their “lifetime warranty” had I paid in full before noticing the defects.

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Manníɛ Gɛɛüber Google

vor 4 Monaten

I would not recommend, had several things done and the only thing that was fairly DECENT was the paint job i had done, other than that service is bad work is also not good at all. Been having problems with my vehicle ever since i got it back and they didn't even do everything that was needed . Plus it was too expensive , also engine light turned on not even 10 minutes after I drove off there property. DO NOT GO HERE! Waste of time and money!!

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james moffittüber Google

vor 5 Monaten

Just got my car back from Trans Auto Body shop. I had to get my bumper replaced. Very happy how the new bumper looks. Quick repair time, great customer service and excellent price. Highly recommended!

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Omar Rebollarüber Google

vor etwa 1 Jahr

Called so many places to try to get a custom bumper painted and installed on my Accord. So many places didn’t want to mess with the bumper as it had a taillight and inserts and spoiler. These guys at trans auto did an amazing job painting it just right to match the silver color of my car and even painted parts black to match the car and just how I wanted it done. Emerson and his team are awesome. Definitely will be recommending and will be coming back if I need any work done.

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S Jüber Google

vor fast 4 Jahren

Absolutely positively the best bodywork I have ever received in my entire life. These guys did a top-notch professional job and were extraordinarily courteous and helpful. I cannot recommend this shop enough. I will most definitely return here with any needs in the future. Great job guys, thank you so much. It is very appreciated. Your hard work looks great.