A-TEX Hot Tubs & Pools - North Austin

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Kelly Keithüber Google

vor 3 Monaten

Our experience with a recent hot tub purchase was flawless from the sales transaction and the install process several weeks ago. Our salesperson, Roy, was very helpful and informative with the numerous questions I had. This was our second hot tub purchase from ATEX. Our first hot tub was just over 20 years ago and our experience with their service department during this time was excellent as well. Great customer service !!

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Robert Berrymanüber Google

vor 3 Monaten

Buyer Beware I purchased a Dimension One spa from this location after being assured by the salesperson that it met my top priorities: reliability, strong customer service, and low maintenance. I made it very clear during the sales process that these were non-negotiable for me. In fact, I was already prepared to purchase a Bullfrog spa from another dealer but decided to stop here before making my final decision. HUGE MISTAKE!!!! Unfortunately, I now know the salesperson misrepresented key facts in order to close the sale. After working with the service department six times over the past year, it has become clear that Dimension One has severe reliability issues (and has for a long time) and is no longer a viable brand. I’ve since learned the company is bankrupt and widely regarded as one of the worst options in the industry for the very criteria I emphasized during my purchase, and was known by the salesman. I have owned this spa for over a year, and for the last six months it has not functioned properly at all. This is not a reflection of the service department, who have been professional and responsive. The issue is that I was sold a defunct product by a salesperson who knew the true condition of the brand. I regret trusting the information I was given and feel misled or defrauded into purchasing a product that does not align with what was promised. I strongly encourage potential buyers to do extensive research and proceed with caution before purchasing from this location.

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Ron Kennedyüber Google

vor 4 Monaten

We bought the Caldera Seychelles salt water tub last November, during a great sale. Our salesman Roy is great. He's been there forever and knows his stuff! With a Caldera, you have to have 2 separate breakers, and my old tub had only one. So a little more $ for installation. Robbie the electrician was great too. He showed me what was wrong with one of my outdoor outlets and fixed it for free. It's a great tub with very powerful jets. We love it and got a great deal. This is a very friendly, honest, reputable dealer that has been in business for many years, which is what you want. The salt water option is great. Low maintenance and easy restart after summer months. Softer, less dry skin in our opinion.

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Jeff Blackburnüber Google

vor 4 Monaten

05-08-25 update - service had to come out and fix more broken light lens. If you ever get a hot tub, don't get them with lights. They constantly break and short out. 02-28-24 update - service had to come out and cut holes in my new hot tub to replace 4 broken light lens and replace 1 broken light and fix the tub from leaking. The Dimensions One Spas are crap and A-Tex knows this but they keep on selling them and never tell the consumer of all the defects with it. Imagine spending over $10,000 on something and then they have to come out and cut it apart time and time again to keep fixing the same problems! 11-01-23 update - service came out to replace a warped panel that was on back order for several months. Once again, the service department is the only people you can count on in this company. 09-18-23 update - just found out the 3 year warranty on my spa is bullshit. Everything is out of warranty in one year except the motor. They never told me that. What a scam! Also found out a majority of the reviews on here are for small items bought in the store. They will give you a discount on your items if you give them a review. So they are buying these reviews. -------------- 06-27- 22 - Bought a new spa from A-Tex Hot Tubs & Pools North Austin. Thought since they have been around for so long i would have no problems from them. Well, think again. They delivered the spa broken. Service had to come out at least 3 to 6 times to fix the same problem, which was the lights were allowing water to leak into the spa and then shorting out. Each time they came out to fix the lights, they tore out my foam insulation. One time they left a screwdriver in my spa, which rusted the tub bottom. Then when they couldn't fix the spa, they gave me a huge run around about replacing the spa. Told me we had to exhaust all the avenues through their service center before they could put a claim in to Dimension One Spas. All this took 6 months before a new spa was delivered. Delivered new spa and had no chemicals to set the spa up. Told me to drive to the north austin location and get them myself. Also told me they would provide me a "sorry you're having problems with your spa" package. Never got it. They just don't care about you at all. Once they have your money, out of sight out of mind. Don't waste your time with this company. The only good thing about them is the service department, and they don't even own the service department. The service department was always ready to help. A-Tex was always ready to not help. I’ve attached pics of what they did to my spa and told me this is normal. And since the new spa has arrived, A-Tex has not once called me to see if everything is alright with the new one. ——-

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Bradley Millerüber Google

vor 6 Monaten

A fantastic company, Roy-salesman, and Wolf-delivery guy. I highly recommend if interested in swimspas! As I haven't moved to my retirement property full-time, I decided to build a barn and place the swimspa inside. This provides security and will allow me to swim during rain and cold temps. I have beautiful sunset views.