Best Buy

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Jason Vincentüber Google

vor etwa 2 Monaten

I chose to purchase my new PC at Best Buy because my previous experience buying a computer there had been very positive. The sales associate who assisted me was helpful and walked me through the process for setting up the computer, including making an appointment with the Geek Squad. Based on what I was told, the setup would be completed with me at the table the following day, so I scheduled the appointment accordingly. When I arrived for my Geek Squad appointment the next day, I was told something completely different — that I would need to leave my computer overnight and that the setup would not be done with me present. I explained to the Geek Squad associate, Ricky, that the information I received from the sales associate did not align with what I was being told and that this inconsistency created unnecessary inconvenience and a negative customer experience, underscoring the importance of sales associates and Geek Squad team members being aligned and providing accurate, consistent information to customers. Rather than acknowledging the confusion or offering assistance, Ricky responded by saying, “I do not need you to tell me how to do my job.” I was completely taken aback by how rude and confrontational this response was, especially considering I had just spent approximately $800 at the store the day before and had also purchased a membership. His demeanor remained unpleasant and patronizing throughout the interaction. I asked if someone else could assist me, but he was the only staff member available. Before leaving, I took time to share the experience with the store manager; however, the manager did not seem particularly concerned or inclined to address the situation. Clear communication and respectful customer service should be basic expectations, especially for paid technical support services. I have a choice in where I spend my money, and I expect to feel respected and valued by the businesses I support. This experience has changed my willingness to do business with Best Buy in the future. This is an update being posted on 1/25 on the review and the comment made by Best Buy. The outreach I made to Best Buy resulted in a ticket being submitted. Not only did I have a bad, unprofessional experience, but Best Buy's attempt to address the problem was a failure. The issue was never addressed with me, aside from the submission of a ticket.

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Timothy Noceüber Google

vor 3 Monaten

I should have read the most recent reviews first… I called about price matching a new PC from Microcenter. I was told explicitly, “that is no problem and easy to do.” Brought in a screenshot and even showed the current link to the item. Was told that because Microcenter “sales” don’t qualify there is nothing they can do. I was told to buy the PC anyways and “hope for the best.” They really should call this place “Best Chance For Awful Service.”

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Ian Wüber Google

vor 3 Monaten

I received probably the worst service I have ever received from a national chain store and will likely never go back to Best Buy again. The manager refused to help with an exchange of a product that I bought two weeks prior. When you call the store, the phone typically transfers to the corporate (online) number, so it is near impossible to call the store for any questions, you have to drive there. In my case, I purchased a defective product (a docking station) and tried to exchange it. The senior manager was about as rude as could be and stonewalled me in every way. I asked if he could let me know when the product comes in and give me a call, the answer was no. I asked if he could have another Best Buy ship the item to them and them call me when it comes in so that I could swap out my defective item, the answer was no. I asked since it is a normal item they stock if he could just order it, the answer is no unless I pay an additional $110 for this defective item. At every step, I was stonewalled. After getting no result, I tried calling Corporate, which turns out to be Best Buy’s online number (which refused to give the actual corporate number to report the issue). They instead said that they cannot help and I’ll have to go back to the store. I went back to the store two times, both times there was no help given nor any effort given at all. The response was, in substance, that’s too bad just deal with it. So the store can stonewall or be rude to their customers and when you call the Best Buy number to report it, they just refer you back to the store. This was Store #302 per the receipt. The sad part about this is that in addition to the Corporate/Online people being unhelpful and referring me to the store, they also hung up the phone. It appeared that they really don’t want to deal with it. This experience was so bad that I decided not only will I not ever use Best Buy again, but any affiliate (Geek Squad as an example), I will never use either. My biggest concern in making this decision was about other places that can do laptop repair, but it turns out there are many others. I was very grateful. Best Buy may not care about my business, but if this review will save even one person from this experience by causing them to decide to go someplace else, whether Amazon, Walmart, an independent seller, or an independent tech repair company it will be a benefit. Best Buy does not care about their customers.

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Huou Phamüber Google

vor 4 Monaten

Super friendly and patient staff. They have awesome offer on Black Friday. We bought 2 new phone today 😍.

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Daryl Nitzüber Google

vor 8 Monaten

What makes this Best Buy so great is that 2 employees from the closed Evanston location work here. DJ is the manager and Gio is in the wireless department. Both are really good guys. They know their products and can make great suggestions. They are knowledgeable AND trustworthy.