Chicago iRepair

A

Allen

über Google

Had an issue with my phone, screen wasn't on but I could still use the touchscreen. I usually do this stuff myself, but I didn't have the tools at the time and I was working, so it wasn't an option. Figured I'd take it to Chicago iRepair to see what they can do. For some backstory, I've had an extremely similar issue before on another phone. The issue isn't the screen, rather the Ribbon Display Cable. I had called Monday around 10:30am to see if they could repair it, and told me they could. I told them that i was 99% sure it was the ribbon cable, but they said they needed to check anyway. I asked if it could be done that day, and they agreed if it came in early enough. Flash forward to 2:30,, I brought it in, explained again what I strongly thought the issue was, paid the fee, and left. I was out 3 hours, still no email from them like I had told them to contact me. Gave them a call through google voice, and they said I needed a new display. I was EXTREMELY suspicious because I highly doubted that was the issue, but didn't and couldn't afford a new screen for $260. I came in to get it back to try and fix it myself. When i was shown the phone and picked up, the display wasn't broken at all, it was ON. Funnily enough, when I turned the phone to the backside to check that ribbon cable (Which i figured what the problem was initially) and poked and moved it, the screen went out again. Long story short, I wouldn't take your phone here, either the technician doesn't know what he's doing, or he didn't even bother to open up the phone and check it out, and just wanted to charge me for a new screen because that's what I loosely said was "wrong with it". Only reason it's getting 2 stars is because of his assistant who was nice enough to me, otherwise the service was 1 star. If I manage to fix it myself, Ill give an update.

胡

胡明珠

über Google

My laptop had liquid damage, and I brought it in within 24 hours. They repaired it quickly and did an amazing job. Really great service!

D

Domenico Meschino

über Google

I use ChicagoIRepair multiple times, they fixed my laptops and my phones at very reasonable prices and very quickly. I bought a used laptop of great quality. The owner is very professional, polite and knowledgable.Five Stars !

F

fake robot

über Google

Avoid this shop unless you enjoy delays, attitude, and half-finished repairs. I called on a Wednesday to ask how long a screen repair would take — I needed photos on my phone for an upcoming orthopedic appointment. I mentioned this. I was told it would be done by Friday over the phone. In the store, probably a half hour later, that changed to “Friday or Saturday.” When I asked a few simple questions — like whether they offer refunds if they’re unable to complete the repair — the employee got defensive and visibly annoyed, even implying I must have “done something else” to the phone just for asking about their policy. He was also annoyed about me asking for a timeline on the repair, stating it will be fixed eventually, and acting as if it didn't matter when it would be done. Seriously, it's a basic question, and certainly not an unreasonable one. I called Friday for an update, and now the story changed again: the part just arrived, and it wouldn’t be ready until Monday. Fine. Things happen. At this point, I’ve been using a barely functional backup phone for days, so I’m just trying to be patient. I finally get the call Monday afternoon: it’s ready — too late for my appointment, but whatever. I'm just glad to have a working phone again. Or so I thought. I made it half a block from the shop before realizing the rear casing was falling off and the camera wasn’t working at all. I turned around immediately. Their excuse? “There’s sand in your phone.” No explanation for how it got there, just a shrug and a weird non-answer. Strange things happen, I guess? They eventually got the backplate mostly back on (not all the way, mind you) and got the camera working again — but why was I even handed the phone in that condition to begin with? Also: they asked for my password “just to confirm everything was working.” Clearly, they didn’t confirm much of anything. So why was that necessary? The only positive interaction I had was with the employee I spoke to on the phone Friday — he was polite and professional. Could have even been the same man, just caught him on a better day, I don't know. The employees don't offer their names. Let me be clear: a repair is not “complete” if your camera doesn’t work and the back of your phone is falling off. Period. This shop was disorganized, defensive, and sloppy — not a place I would ever trust with my tech again.

C

Chandra Shekhar Rao Pathki

über Google

Der Ort ist etwas verwirrend, da nirgendwo der Name des Geschäfts als Chicago irepair geschrieben steht. Man muss nach Chicago ink and toner suchen. Freundlicher Kundenservice. Obwohl das Angebot, das ich bekommen habe, teuer war, das von mir gekaufte Produkt zu reparieren, verstehe ich, dass sie den Preis basierend auf den Arbeitsstunden berechnen. Insgesamt zufrieden mit der Rückmeldung.