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Early Settler Furniture Store Canberra
Hochwertige Möbel mit freundlichem, detailliertem Service.
3.4(5 Bewertungen)
Ladengeschäft
$$
Hochwertige Möbel mit freundlichem, detailliertem Service.
Early Settler Furniture Store Canberra bietet eine Auswahl an Möbeln für Zuhause und Haushaltswaren von Shop 22 / 337 Canberra Ave, Fyshwick ACT 2609, Australien. Kunden loben hilfsbereites und freundliches Personal sowie die detaillierte Produktberatung und ein reibungsloses Online-Bestellerlebnis mit zeitnahen Abholbenachrichtigungen. Einige Bewertungen erwähnen Probleme mit der Transparenz der Lieferung und schwankendem Service im Laden, was eine Mischung aus guten Leistungen und Verbesserungsbedarf widerspiegelt.
Keine Fotos verfügbar
Eine breite Palette moderner australischer Möbel, darunter Sofas, Betten, Tische und Aufbewahrungslösungen.
Individuelle Beratung von unserem freundlichen Team, um Ihnen bei der Auswahl der perfekten Möbelstücke für Ihr Zuhause zu helfen.
Geplante Lieferungen mit Updates, um sicherzustellen, dass Ihre Möbel sicher und pünktlich ankommen.
Einfache Online-Kaufmöglichkeiten mit Bestellverfolgung und Abholmöglichkeiten in unserer Fyshwick-Filiale.
Zusätzliche Artikel wie Dekoration, Beleuchtung und Accessoires, um Ihre Inneneinrichtung abzurunden.
Really helpful, explained things in detail, gave good service and advice, smiled, was happy and made me feel valued"
My experience with ordering some chairs online was really easy and hassle free. I received lots of updates and the chairs were ready to be picked up within a reasonable timeframe. My only suggestion would be to include specific directions about where to collect the furniture from in your communications because I had to call up to ask for this information. I want to make a special mention to Darcy who was extremely friendly and helpful over the phone with providing directions to the pick up location, and when he met us out the back on arrival he was an absolute delight! Thank you Darcy, 5 stars for you!
Delivery procedure continues to work for the company NOT the customer. Scroll through reviews over many years and a number of complaints relate to lack of transparency regarding orders and delivery. For obvious reasons, there appears to be little incentive to actually rectify this ongoing issue. Emails apologising and "appreciating feedback" are simply annoying and knowingly ineffective. As per earlier reviews, buyer beware - if they don't have it in stock, consider buying elsewhere!! In my direct experience, agreeing to a delivery timeframe at the point of purchase doesn't hold. You'll receive the item when convenient for the company and it's schedule. Better to source a substitute rather than wait for an order through Early Settler. ....... EDIT FOLLOWING BUSINESS RESPONSE: This has been an ongoing issue over many years. Repeated apologies are not sufficient unless improvements are actioned. Will not be purchasing from Early Settler in future as a result. Change your processes.
Customer Service is appalling. They are more interested in talking to their colleagues about the weekend than their customers. When you ask them a question, it's as if you interrupted their weekend conversation and it's all too much effort to talk. They don't want to serve you, they don't want to give advice, its' all too much effort no matter what day you go. They even have a dislike for you if you visit too many times, making it uncomfortable to visit. Its a shame, as they do have some nice pieces.
After checking out the item in store I actually had most service interaction with staff when I called a few days later to order the 6 chairs. The first guy was great... in training apparently but his desire to meet my needs was outstanding. His supervisor who took over to do the payment was also exceptional. Friendly, efficient and concerned about getting it all correct.
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