FH
Fraser Hart
Ihr Anlaufpunkt für exquisiten Schmuck und erstklassigen Service
3.4(5 Bewertungen)
Jewelry Store
$$$
Ihr Anlaufpunkt für exquisiten Schmuck und erstklassigen Service
Fraser Hart, im Herzen von Leeds gelegen, spezialisiert sich auf eine breite Auswahl an feinem Schmuck, darunter Verlobungsringe, Uhren und mehr. Mit dem Anspruch, fachkundigen Service zu bieten, haben Mitarbeitende wie Mason und Tyler hervorragende Bewertungen für ihre Hilfsbereitschaft und ihr Fachwissen erhalten. Allerdings weisen Rückmeldungen auf Inkonsistenzen im Kundenservice hin und erinnern potenzielle Käufer daran, bei ihren spezifischen Bedürfnissen für eine klare Kommunikation zu sorgen. Erleben Sie die Verbindung aus hochwertigen Produkten und unterschiedlichen Kundenerlebnissen bei Fraser Hart – Ihre Anlaufstelle für Ihren Schmuckbedarf.
Keine Fotos verfügbar
Individuelle Hilfe bei der Auswahl und Anpassung des perfekten Verlobungsrings mit fachkundiger Beratung.
Ausgewählte Kollektion hochwertiger Uhren mit professioneller Passformanpassung und Stilberatung.
Professionelle Reparatur-, Größenänderungs- und Wartungsdienstleistungen für Ringe und andere feine Schmuckstücke.
Individuelle Gestaltung und Anfertigung einzigartiger Schmuckstücke, die auf persönliche Vorlieben zugeschnitten sind.
Unterstützung bei der Auswahl von Geschenken zu Jubiläen, Geburtstagen und anderen besonderen Anlässen.
Thank you to Rodrigo for explaining everything there is to know about engagement rings and being patient with us. He’s extremely knowledgeable and professional. See you again soon.
Came here to buy a watch & had no clue which one I wanted but Mason was honestly the sweetest. He showed me so many options & was super knowledgeable. Would 100% recommend!
Tyler was brilliant, really helpful and friendly and was able to provide us a good deal on two watches. Great experience and very happy!
I never give reviews but had to give this one. WORST CUSTOMER SERVICE I’ve received in my life. The many (lady) is absolutely rude!!! We were shocked by that attitude. Please revisit your manners young lady.
Avoid Buying Your Engagement Ring Here At All Costs!! My partner purchased my engagement ring from the Leeds store, and from that moment onwards we have experienced nothing but poor customer service, a complete lack of transparency, and shocking customer care from Fraser Heart Leeds. When the ring was ordered, we were told it would be sent to the Leeds store for collection. The following day, we received a call informing us it had mistakenly been sent to the Sheffield store. As my partner needed the ring urgently, he had to travel to Sheffield to collect it. After the proposal, the ring did not fit. We visited the Leeds store for a sizing appointment, where staff measured my finger and assured us they would resize the ring accordingly. However, when we returned to collect it several months after, the ring still did not fit. We then had another sizing appointment, but I noticed the "correct" size they identified appeared to be identical to what they had previously told us in the first sizing meeting. When I questioned this, staff insisted we were trying on our ring and that it would need to be resized again. This would mean the ring being resized twice before I had even worn it. Having researched ring care, we understood that rings should not be resized more than twice in their lifetime, which raised serious concerns about their professionalism and whether we were being given accurate information. We left the store feeling confused and upset as we did not want a ring that had been resized twice already before being worn. Shortly afterwards on the same day, the Leeds store contacted us to admit they had made us try on the wrong sized ring entirely — it belonged to another customer. By this point, two months had passed since our engagement, and we had completely lost trust in the store. We had no confidence in what ring we would actually receive or how many times it may have been resized and were so disappointed in how we had been repeatedly treated due to multiple different staff errors. Due to the incompetence of the staff, the repeated errors, and the complete lack of professionalism, we requested a full refund and left ringless. What should have been a joyful experience was entirely tainted by this store's inability to provide even basic customer service. AVOID AVOID AVOID!
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