Geek Squad

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Bryce METCAlf

über Google

This is the second time I tried to bring something up they couldn’t fix it first a pc and then a tv they don’t know how to do any thing Ik more then them I fix the pc and now ima have to fix the tv don’t go here they suck

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Matthew Long

über Google

I scheduled an appointment and they were late and helped walk-in customers before me. I asked them to check the laptop charger with a voltmeter and they had the meter setting on AC. When I told them it should be on DC they didn't believe me and got an attitude. What type of repair service doesn't even know how a power adapter works. Geek squad is terrible

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Trenton Scott

über Google

Had my laptop for one month before the display died and GeekSquad was unable to repair. After 3 months of waiting I get a message saying to go to the store for my replacement. While there the GeekSquad employee tells me that they can only issue me a store credit since they don’t have a replacement in stock. I tell the employee I just want a refund then since the closest comparison was a computer with worse memory and a worse gpu for more money. The employee tells me they can only do store credit. I asked to speak with the manager only for him to say he could have someone else explain it to me again if I would like. Manager comes out and listens to my issue and says she can only do a store credit. After leaving the store I call Bestbuy and they agree that’s not the policy and issue me a refund to my original card from the purchase. Protip always skip GeekSquad!

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Josh Provencio

über Google

Scheduled a home visit to look at home audio options for the speakers that are installed throughout my house. Had to wait three weeks for an appointment, fine. Told the geek squad rep I would need an afternoon appointment at 4 since I work. Was told this was no problem. The morning of the appointment they called and said they would be on their way at 11:30am. I told them I was scheduled at 4 to which I was told they would not still be working at that time. The guy argued with me that they don’t set appointments. Told him I couldn’t be there. He suggested Sunday for a reschedule which I said would work. Waited more than half the day and decided to call to inquire about my appointment. I was hung up on, probably accidentally. Called back and was told I didn’t have an appointment scheduled for today. Total incompetence, will never use geek squad Huntsville again, or Best Buy for that matter.

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Cris G

über Google

Ich kam vor etwa drei Wochen herein, und das Geek Squad-Team hat mich schnell hereingelassen und sich hervorragend um mich gekümmert. Sie haben meinen Desktop-Computer und Monitor überprüft. Jeremy war sehr sachkundig und fürsorglich. Er hat alles gründlich geprüft. Ich würde ihn und Geek Squad sehr empfehlen! Sehr zufrieden!