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A & M Auto Shop
Diagnósticos honestos, reparación de autos confiable en Jersey City
3.6(5 reseñas)
Reparación automotriz
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Diagnósticos honestos, reparación de autos confiable en Jersey City
A & M Auto Shop en Jersey City ofrece reparación y mantenimiento de automóviles con un enfoque en diagnósticos honestos. Los clientes elogian la resolución cuidadosa de los problemas, las reparaciones que utilizan solo las piezas necesarias y las pruebas para confirmar el trabajo antes de su finalización. El taller se destaca por una comunicación clara en algunas ocasiones y servicios asequibles, incluyendo cambios de aceite rápidos. En general, es una opción confiable para el cuidado automotriz en Jersey City, con oportunidades para mejorar la comunicación en la programación de citas.
No hay fotos disponibles
Cambios de aceite rápidos y eficientes para mantener el motor funcionando sin problemas.
Diagnóstico y reparaciones expertas de problemas de transmisión, evitando reemplazos innecesarios.
Reemplazo, reparación y balanceo de neumáticos para garantizar una conducción segura.
Diagnósticos completos del vehículo para identificar y resolver problemas con precisión.
Reemplazo y programación de computadoras del vehículo para problemas eléctricos.
While the shop did eventually get my car running again, the overall experience was very frustrating and could have been handled much better. On October 30, my car died in the middle of the road after heavy rain. I was told the issue was flood-related and that the car needed an ECU/computer replacement. Initially, things seemed promising — the mechanic came to the car and I wasn’t asked to tow it right away. Communication quickly became a problem. Responses were very slow, and I rarely received updates unless I followed up multiple times. I was eventually told to find and purchase the ECU myself, which required me to spend a lot of time researching something I had no experience with. I confirmed that if I bought a computer with matching part numbers, it would not need programming, since the shop doesn’t do programming in-house. After installation, however, I was told it did need programming after all, and I was referred to a programmer they know. The total cost ended up being $575 total. Another major issue was parking. The shop has only few spots, and before Thanksgiving I was told to pick up the key because the shop would be closed for 9 days and I would need to move the car myself to avoid street-cleaning tickets — even though the car was completely dead. As a single female with no way to move a dead vehicle, I found this request unreasonable. After I pushed back, they did move it themselves, but it shouldn’t have been asked. If the work had been completed before the long Thanksgiving break, much of this delay could have been avoided. When I finally got the car back, it had a check engine light on that was not there when I brought the car. I tried multiple times to follow up but received no response. Since I was planning to sell the car and couldn’t wait any longer, I ended up selling it for about $1,000 less because of the warning light. The car was also returned with the seat visibly dirty after the computer work, and the stains could not be removed. I’m sharing this not to be aggressive, but because there’s clear room for improvement, especially with communication, transparency, and customer care. I hope this feedback helps improve future experiences.
I was here back in july and had a ton of back and forth in regards to my flat tire - There were two tires that had issues - one was flat and one was bulging, they first fixed the flat but no the bulge, then replaced the wrong tire. I was back and forth for about a week for this before I actually had the correct two new tires on my vehichle. 5 months later, I've now taken my car into the dealership because of a different issue (A&M did not answer the phone for me to bring my car back). The dealer is now saying that i need two new tires (the same ones that were replaced in july). This leads me to believe i was scammed and was sold used tires as I drive very little so there is no way that I would have worn down the tread of these tires in 6 months.
I had a great experience with this shop, and will definitely be coming back here for future work. I had some transmission issues that another shop in Jersey City claimed could only be fixed by replacing the entire transmission. The guys at A&M really took the time to diagnose the issue, repaired and sourced only the parts that needed to be replaced, and tested it before letting me know the repair was complete. They even showed me the old parts they replaced (I've heard that some shops will do "phantom repairs", where they claim to replace parts they never actually replace). They came across as super honest and trustworthy, which seems hard to come by at an auto shop. I highly recommend them!
$72 for an oil change on my Acura RDX - was super simple and fast. I got a call to pick up my car when it was all done (took about 1.5 hours but I also dropped it off while they had other cars in front of me). Will definitely be coming back!
10/10 would bring my car back here again. I had a leak inside my car and they diagnosed it quickly once they got it up into the lift. They got it back to me well within when I needed it back, and gave me a better price than I expected. Best experience I have had with a mechanic, and a pleasant surprise all around.
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