CE
Consumer Electronic Services
Reparación autorizada de electrónica con soporte profesional de garantía en Cary.
1.8(5 reseñas)
Business
$$
Reparación autorizada de electrónica con soporte profesional de garantía en Cary.
Servicios de Electrónica de Consumo es un centro de reparación autorizado que se especializa en servicios de electrónica, incluyendo televisores, equipos de audio y reclamaciones de garantía para marcas importantes como LG y Samsung. Ubicado en Cary, NC, el negocio ofrece servicios de diagnóstico y reparación, aunque las experiencias de los clientes varían, con algunos elogiando la gestión eficiente de las garantías y otros señalando desafíos de comunicación. El equipo tiene como objetivo brindar soluciones oportunas para problemas de electrónica de consumo.
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Diagnóstico y reparación de televisores, incluidos modelos de plasma y LCD, con experiencia en gestionar reclamaciones de garantía para marcas como LG y Samsung.
Pruebas y análisis exhaustivos de electrónica de consumo para identificar problemas y ofrecer recomendaciones de reparación precisas.
Asistencia con reclamaciones de garantía del fabricante, incluida la coordinación con empresas como DirecTV para reparaciones cubiertas.
Servicios de reparación de sintonizadores, altavoces y otros dispositivos de audio para restaurar la calidad y funcionalidad del sonido.
Pedido e instalación de piezas de repuesto para diversos dispositivos electrónicos para garantizar un rendimiento a largo plazo.
So let me get this straight… you’re a repair center, more specifically an authorized repair center for one of the largest electronic companies in the world “Samsung” and no matter when you call your business line it goes straight to voicemail? That’s no way to do business! 1 star… there’s no way to reach anyone here.
I don’t think they are in business anymore, and if they are, they are horrible at it. Three days of phone calls, straight to voicemail, and no call back. I went to their place of business shown on their website, and all map applications, and it is now a boxing club. Supposedly fixing my TV as they are a technician for LG warranty issues, perhaps they are just taking LGs money and running? One more bit of info: their email address bounces back. Total scam, not a real business.
I took my JVC tuner to Consumer Electronics in Cary as the unit had just stopped receiving and broadcasting sound one afternoon. I bought it in Hong Kong in the 70's and it is fabulous; drives big speakers, been in the family for ever. He (CE) charged $90 to look at it. He (Justin?) called me back saying all was fine. Came over, he plugged it in and it worked. Got it home and in the darkened room noticed that all the selection lights were on (definite short) and I COULD NOT TURN IT OFF!!!!!! Soooo, I called him back and his solution was for me to hook it up to a power strip so that I could turn it off. I could not believe this guy! I took the JVC to Wake Forest Electronics run by a fellow my age who was an engineer for the old company Data General, a quality manufacturer of hard drives etc., He charged me a 256$ but rebuilt the switches that had shorted out. Consumer Electronics did nothing. The Dude is not able or willing to analyze or repair electronics -
I was initially nervous about my repair after reading the reviews, but my experience was positive. Once LG finally sent the service request, Consumer Electronic Services promptly reached out to ask questions and provided clear expectations. They informed me there would be a short wait to order the part, which was reasonable. My technician, Justin, called to schedule the repair, arrived within the three-hour window, and completed the job in less than an hour. He was professional and communicated effectively throughout the process. The biggest issue with these warranty services seems to be dealing with the manufacturer or warranty provider. In my case, LG did a poor job communicating and even gave misleading updates before they had even contacted Consumer Electronic Services. However, once the request reached them, everything moved along swiftly.
DirecTV Premier Protection Warranty Program sent them to diagnose my 15 year old Plasma TV so it would be covered under my DirecTV Warranty. The tech completely ignored everything I told him about the pink and blue splotches, horizontal and vertical images on commercials and TV shows, and refused to look at them. He said he could only send DirecTV pictures of a YouTube Color Swatch test. The Test had an embedded image of "YouTube" in the upper right corner in one of the colors, so he sent it to them diagnosing the problem as "Image Burn" which is a SCAM. DirecTV refused to honor my warranty as they said we leave the TV on so long it has image burn. That is a ridiculous claim, the TV goes into Screen Saver after being paused for more than 30 seconds, and it has NEVER EVER displayed Image Burn until the scam test was done by CES. I'm attempting to attach pictures of the REAL ISSUE which was TOTALLY IGNORED by the ignorant technician. It is NOT image burn, it should have been fully covered by my Warranty.
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