CP
Cross Pest Control of Tampa
Soluciones expertas de control de plagas para un hogar cómodo
4.2(5 reseñas)
Business
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Soluciones expertas de control de plagas para un hogar cómodo
Cross Pest Control of Tampa ha sido un proveedor de confianza de soluciones de manejo de plagas en Thonotosassa durante más de 25 años. Con una calificación de Google de 4.2 sobre 5, los clientes elogian a la empresa por su servicio minucioso y fiable. Técnicos como Randy y Mike destacan por su profesionalismo y dedicación, y suelen atender con prontitud las solicitudes de servicio urgentes. Aunque los servicios de control de plagas son muy valorados, algunas reseñas indican la necesidad de mejorar las prácticas de atención al cliente. En general, Cross Pest Control está comprometido a garantizar un entorno libre de plagas para sus clientes.
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Gestión integral de plagas para viviendas, que incluye inspección, tratamiento y prevención para cucarachas, hormigas, arañas y más.
Soluciones personalizadas de plagas para empresas para mantener un entorno seguro y libre de plagas, y cumplir con las normas sanitarias.
Detección exhaustiva de termitas y planes de tratamiento efectivos para proteger su propiedad de daños estructurales.
Eliminación humanitaria y servicios de exclusión para ratones, ratas y otros roedores, con estrategias de prevención continuas.
Servicios de control de plagas de emergencia el mismo día o urgente para infestaciones repentinas, con tiempos de respuesta rápidos de nuestros técnicos.
Tratamientos programados y monitoreo para mantener las plagas alejadas durante todo el año, con opciones de facturación flexibles.
John went out of his way to provide us same day service due to roach spotting with company in town. I appreciate his willingness to accommodate my schedule this week.
Randy is very professional and friendly. In my opinion he does an excellent and thorough job.
I’m very disappointed with Cross Pest Control Tampa customer service. My dad called to schedule a trouble service, not realizing there was a small balance due. We’ve always paid on time and have never had any issues before. When the representative mentioned the balance, he said, “OK, we can go ahead and schedule, and I’ll have my wife make the payment tonight since she handles the bills.” The rep replied, “No, you’re going to pay me first before I schedule anything.” I overheard the entire call and was just as shocked as my father. The representative’s rude attitude started before my dad even got frustrated. A simple, polite explanation would have been fine, but instead, she spoke to him with complete disrespect. Frustrated, my dad sternly and angrily asked to speak to a manager without cursing or being personally rude, and was immediately hung up on. He paid the bill right away, and when we called back, we were told management would reach out. Instead, a few hours later, we received an email saying our service was canceled. I even called myself and left a voicemail for clarification and never received a call back. Calls are monitored and recorded, and I truly hope management pulls that call and provides escalation training for that representative. Treating customers that way is unacceptable, especially when I see other reviews mentioning similar rude experiences. We’ve been loyal customers for years, and this level of unprofessionalism and lack of communication is shocking. Hanging up on a customer and canceling service over a frustrated request to speak to a manager is not how you treat people. I’ll be warning everyone I know to stay away from this company. EDIT: I would like to add that the physical pest control that we have received from this company has always been spectacular. I need to give credit where credit is due for their workers who service homes. That is why I am so shocked by the lack of professionalism and courtesy on the customer service side.
Cross has been treating our house for several years and they do a great job every time. Randy is our newest technician and he was prompt, professional and thorough. Highly recommend Cross.
I have used Cross Pest Control for over 25 years. They are reliable and stand behind their work. I have also known Mike the rep who has done the treatments at my home and he is the best!
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