Liverpool (Huyton) PDSA Pet Hospital

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Kayleighvía Google

hace 2 meses

Absolutely abysmal treatment of my dog, whilst they saved his life they also pushed me to put him down as he I their words wasn’t getting any better but also wasn’t getting any worse. I paid for an xray, to which they missed an obstruction in his stomach & gut. They sent him home stating they were not concerned, he ‘had gas in his stomach’ he was still clearly in a lot of pain. I called the night he was sent home begging to bring him back in, I was told he will be okay until tomorrow morning and sent me on to the chat vets. They advised to bring him in at 9am, I attempted to make an appointment at 9am for him I was advised my appointment would be 2pm instead. Second X-ray they located the obstruction vet I dealt with was helpful cannot say that about any of the others. I paid for his operation and they brought me in to show me him, he looked comfortable and I felt at ease. The situation spiralled from there my dog was left in his own urine for 4 days, I asked why he wasn’t catheterised I was met with I’ll check.. I was never told why. His stomach was severely leaky drenching down his legs he was saturated I asked if this was normal I was assured it was, only then to be told it was because he needed another surgery days later due to an infection in his intestines. They kept him drugged up on morphine and methadone to which I asked them to reduce because he was struggling on these drugs was not eating seemed scared and acted severely out of character I was told they could not because his pain score was so high, I asked how they scored his pain they advised me a number of ways when I advised he is a hypersensitive breed already and he is intolerant to touch even with his family I was quickly shut down and dismissed. I advised I was taking him home they advised I should not as he’s still really poorly and is not getting any better. I was advised due to this 4 days after spending hours laying on the floor with him in the vet room trying to build his spirit and coax him to eat that its probably best to seek other options as he was not improving and it would be best if I put him to sleep. I advised he was not getting any worse and I would not be putting him asleep and I was taking him home.. the dog that lay lifeless on the floor in that vet room and refused to eat for 4 days dragged me out of the room I ordered a hackney he practically dragged me in the back, the dog they advised was not getting any better was suffering from depression from being in unfamiliar surroundings and from being without his strongly bonded sister and family! Please do not allow these to advise you to put your dog asleep trust your gut and ask as many questions as possible. I could have lost a 4 year old healthy dog if I had allowed myself to be persuaded to listen to their ‘expertise’ whilst they saved his life with the operation the treatment thereafter was horrific and whilst im grateful to have him I’ve lost all trust in vets.

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Stephanie Brucevía Google

hace 4 meses

We had to sadly attend on a Sunday morning emergency with our boy Kolo. He was very unwell, but PDSA and the vet and veterinary nurse were just amazing. We had to put kolo to sleep, but they were so kind and considerate and everything I had always dreaded happening never happened. It was so peaceful and kind and humane, I will appreciate that vet forever. Thank you

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Jennifer Buckleyvía Google

hace 4 meses

Last hugs with our boy. The staff were so amazing. Cannot thank them enough. Their knowledge, experience, care and kindness were second to none. Thank you for looking after us all during our visit with you

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Melissa Makinvía Google

hace 5 meses

Still cannot get over how awful our dog was treated when in their "care". Went to them with our french bulldog who had hurt her back around 7pm in the evening. We were under the impression that she would be looked after and scanned etc. We paid the requested lump sum of money. We were unable to leave a blanket as it might get lost etc so assumed she would be warm enough. Got a call early hours asking to collect her by 7am the next day as there was no change. We collected her and she looked like another dog and was paralysed. She was full of faeces and wee. The muzzle they put on her in the evening was still on her poor little face and it was definitely on her all night as her face was RED RAW. She was shaking and physically cold to the touch. We asked what she needed operation wise and was told that the operation needed would be around 15 thousand and the success rate was less than 10%. We were advised to take her to our local vets. Surely this advise could have been given to us sooner instead of leaving our poor dog to suffer overnight. I won't post images of how our dog was left in their "care" as we still find this upsetting to this day. We then had to pay a large sump of money and have her put to sleep which was the kindest thing to do and should have been done sooner. Then comes the really nice touching part... we received a sympathy card for our loss a short time later with a letter saying we owed them £2 something!!!!

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A Collinsvía Google

hace 6 meses

My cat went missing for days, he luckily managed to come home but seemed off. Managed to get an appointment quickly where he was looked over & temperature taken. We were sent away with antibiotics & anti inflammatory medication. He perked up after one or two days on medications and started eating and using litter tray and seemed okay in himself. Then today the worst thing I’ve ever experienced happened, our cat started having a fit. We live a short drive away so whilst getting him there I was having to give him cpr. Once we arrived i asked for help and found in an emergency case like this the receptionist staff could have been quicker to get him urgently seen as every second matters in a situation like this. Instead of asking me all the questions I think personally my cat should have been taken from my arms and dealt with before having to give in my information and asking me for payment whilst I’m covered in my dying cats sick/ wee & poo. Unfortunately my cat died in my arms in the reception. The vets were absolutely understanding and so lovely and tried their best to get him back. They let me say goodbye and told me there was no rush. All I was told was could have just had underlying heart issues or maybe a head injury. Returning home without my beloved pet has crushed me and my kids and I can’t help thinking the outcome may have been a lot different if there was a sense of real urgency in a case like this not questions and wanting payment and when we first got him to the vets after being missing 2 days earlier maybe more in depth tests should have been offered. Scans and blood tests to see if there was anything we were missing before we brought him home and started his medication. He suffered in his final moments and that will haunt us forever and we will have to live with the what ifs and wonder if the outcome maybe different if this and that were done but if I can share our experience maybe it will stop it happening to someone else. Please act quickly and please push for more in-depth test as he didn’t deserve to die having multiple seizures in my arms. Thank you to all the vets and staff who tried to save our boy