PY Rock Elizabeth

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Stephanie Alvesvía Google

hace 11 meses

My session was supposed to be at 6:30PM. I was told by a man on the phone they would charge me $10 for the 30-minute, introductory/placement, which, per their website, is currently free. I didn’t say anything, I paid it. They sent multiple text messages asking me to confirm my session. I confirmed my session. They acknowledged my confirmation. I paid for my parking and arrived at 6:25pm. When I approached, nobody greeted me to check me in. I presented myself and tried to check in. I was told they would be with me shortly and have a seat. I waited the full length of what was supposed to be my session. My parking expired at 7:05. There was no one available at the desk — everyone was in a studio. So I couldn’t speak to anyone and left. It has now been an hour and ten minutes since I left and not a single person has called me, knowing I was already there and they told me to wait. Very disheartening and unprofessional as I’m a mom of an infant and I’m trying to make the time to get back into a hobby and searching for a professional setting to hone my craft. TLDR; my 30 minute session ended up being me waiting the entire 30 minutes for someone to be available. *edited to say* I called them over 30 minutes after I left to request my refund. The woman on the phone was the same person who told me to wait when I first arrived and then 15 minutes into what should’ve been my session. After asking for my refund, she asks if I paid for the intro. I said yes. She confirmed it was $10. Tells me they will be able to refund me (no shit). As far as an apology goes, at the end she said “sorry we had you wait so long.” Gee, thanks.

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Jessica Olivovía Google

hace casi 2 años

I couldn’t ask for a better music school/ My son playing the piano! His piano instructor is amazing and has a lot of patience! Very lovely staff, very professional..very high quality! I love the clean environment! Couldn’t had chosen better!

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Cxrest 1vía Google

hace más de 2 años

Aweome location and facility. Excellent customer service and high quality lessons from the instructors. The app feature is also great so I could keep up with my weekly progress. Definitely recommend this school!

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Gloria Ritovía Google

hace más de 2 años

This is a great music school you should consider! If you’re looking for Music classes on any instrument, PY Rock is the place! Great staff and great teachers! Customer service is the best! You’ll definitely have fun here!

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Jose Thomasvía Google

hace casi 8 años

He estado yendo a PY Rock music school durante aproximadamente 5 años y es la mejor escuela con los mejores maestros, que son muy pacientes con sus estudiantes; se logra mucho en el tiempo que paso con ellos. Pasé de no saber tocar ninguna nota ni en el piano ni en la guitarra a aprender muchas escalas y acordes. Los maestros son realmente maravillosos y comprensivos; también brindan a sus estudiantes una experiencia maravillosa al crear conciertos en los que los estudiantes tocan canciones que fueron practicadas de antemano frente a una gran audiencia en un escenario. Da esa sensación de “rockstar” a los estudiantes y es muy emocionante. Además, cuando falto a las clases, reprograman o hacen un video para cubrir las sesiones que pierdo. Muchas gracias William, Max y Jesus, ustedes tres han sido los mejores profesores de música con los que he podido trabajar y aprender mucho sobre la composición musical. Recomendaría encarecidamente esta escuela a cualquiera que esté dispuesto a dedicar tiempo y esfuerzo para aprender con los maestros altamente calificados y pacientes que trabajan en PY Rock Music School. Muchas gracias. De tu amigo y estudiante; Jose.