Spec's Wines, Spirits & Finer Foods

C

Coco Melaninvía Google

hace 3 meses

My gut was telling me to not go into this store and I should've listened to it...when I entered the store nobody greeted me or even bothered to ask if I needed help with anything. All the employees just gave off bad energy and watched me with mean looks the entire time. Idk if it was because I was African American or what, but they did greet a Caucasian lady and provided assistance to her without her even asking. I get it. People probably steal things out of there daily but you cannot treat certain customers the same just because of a few bad apples. Some of us (like me) work and go to college for a better life and have no reason to steal and I will not spend my hard earned money somewhere I'm not welcomed. I'm taking my business to local small businesses from now on and will never visit this establishment again.

A

A Tvía Google

hace 5 meses

I come into this store once or twice a week on my way home from work. Last time I came in I walked past the registers got my bottle I came for and went to pay. A women sitting at the front desk area was on her phone. I went up to her to ask her about holiday liquors and when they come out. She didn’t even look up from her phone and said I don’t know and turned away. I usually get helpful people when I go in here. The way she acted like I didn’t even speak and never looked up made me not want to come back. I’ll take my money elsewhere.

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Mark O'Brienvía Google

hace 8 meses

I purchased 2 bottles of liquor a couple hours ago from here. One a plastic bottle of inexpensive Canadian whiskey and a 1.75 glass bottle of tequila. When I arrived home I see the specs bag exactly as I placed it on my seat but it had spilled tequila everywhere on my leather seat before drenching the floor as it continued to leak on my way home. The bottle wasn’t completely empty (remaining of what isn’t on my seat and floor is shown in photo). As it’s a 1.75 liter it’s left a mess and an unmistakable odor. There was no visible damage to the bottle but upon further inspection the glass is shattered under the bottle cap invisible to a consumer and only after sitting on its side did it leak out. After calling to mention what happed the employees suggested that I travel with an open container of alcohol back to the store in my booze soaked truck so I can get my bottle replaced. I pointed out several times how ignorant that would be and how ridiculous of a request that is to make of any customer/responsible driver and how illegal that is. To request that of someone is insane and very disrespectful not only to me but is also illegal. I got nowhere with the employee before speaking with the manager of this location. Seeing that this was a waste of time arguing legalities and responsibility with this local branch I requested the corporate contact. They also asked for me to return to the store with the broken bottle in my truck wreaking of booze. They said they need proof that the bottle was broken. I offered to send photos but they demanded I drive a broken bottle back to the store to get it exchanged/refunded. I was then told how people make fraudulent claims like this to get free liquor. After speaking with the corporate manager I now understand this isn’t the first time these bottle have been damaged in transit. I understand that some of the staff may not have known the bottle was shattered under the cap just like I didn’t but I also assume that damage would have been clearly visible to the carton it was originally removed from likely beside other broken bottles before it was placed on a shelf for a consumer to purchase. I provided an opportunity to credit me remotely with photo evidence but after being told to break the law repeatedly and being shown such disrespect and to be accused of possibly attempting to make a false claim to get a free bottle I’ve been pushed to a new level of irritated. Now in addition to returning my money for the single broken bottle I’d also like for Specs to pay to clean the tequila from my vehicles interior. I’m a very reasonable person but this clearly needs to be escalated further to ensure a fair resolution. I’ll go as far as I need to make this right. You have two days to return my money and one week to agree to pay to clean my interior from the liquor from the broken bottle you had for sale on your shelf. I don’t mind getting an estimate or providing a receipt for the interior to be cleaned. Do the right thing here or this will be further escalated and a formal complaint will be filed with the city of Arlington as well. Mark O

K

KBvía Google

hace más de 2 años

This was my 1st time ordering from Specs and I must say that you all exceeded my expectations! Ordering was easy and my Dasher Johnathan was so sweet. I can honestly say that I was pleasantly satisfied. Keep up the GREAT WORK guys. You have a customer for life. I will definitely HIGHLY recommend you to everyone that I can. Thank you, Kelly ❤️

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Gwendolyn R Houston-Jackvía Google

hace alrededor de 3 años

I've shopped Spec's for my liquor needs since I was of age. My dad introduced me, so I was a customer before they arrived in the DFW area. This location has a varied selection, and it's close to what I'm accustomed to from Houston. The staff is inviting and they know their stuff. I was looking for a particular brand, but it wasn't carried in their store. The gentleman assisting me immediately offered me two other options, of which I purchased one. The only not so great part of my latest interaction was at the register. I'm a loyalty member, but the person didn't even ask until I looked down to enter my phone number. Consistent service is a game changer. Just follow the best practices.