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Terminix
Terminix: Control de plagas confiable con un servicio profesional y centrado en el cliente en Fresno.
4.4(5 reseñas)
Business
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Terminix: Control de plagas confiable con un servicio profesional y centrado en el cliente en Fresno.
Terminix, ubicado en 5445 S Villa Ave, Fresno, CA, ofrece control de plagas con un servicio que siempre ha sido elogiado. Las reseñas destacan las explicaciones amables y profesionales de Angel y un seguimiento exhaustivo, y las visitas rápidas y bien informadas de Jose. El equipo se describe como profesional y orientado a los detalles; una reseña señala preocupaciones con la facturación, pero en general los clientes valoran un servicio fiable y una comunicación clara.
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Servicios integrales de exterminación y prevención para hogares, que incluyen inspecciones y tratamientos de seguimiento.
Soluciones a medida para empresas para mantener entornos libres de plagas con la mínima interrupción.
Servicios programados mensuales o trimestrales para abordar y prevenir proactivamente los problemas de plagas.
Respuesta rápida y tratamiento ante infestaciones de plagas urgentes para restablecer la seguridad rápidamente.
Evaluaciones profesionales y explicaciones claras de los servicios para abordar de forma eficaz todas las inquietudes del cliente.
We have been a residential customer for probably 20+ years and the customer service has deteriorated. The field agents have always been courteous and proficient over the years. Calling the national number is a waste of time and calling the local office is a close second waste of time. We typically get a monthly service on the 17th and followed by a mailed paper invoice for the service. It typically arrives about a week later and I typically pay it around the 1st of the month. Just opened a past due notice that was mailed on the 5th approximately 2 weeks after the service in question and a week after the invoice arrived by mail. I paid the bill on the 3rd by electronic check. And it cleared on the 5th according to the banking records. The body of the letter encourages autopay which I was considering until I read the last paragraph. The last paragraph states accounts past due will be automatically forwarded to a collection agency! What an offensive way to conclude a letter for an account that was absolutely current which I verified by calling the Terminix national number. Whoever approved this letter at the management or executive level should be demoted or let go. Why not just solicit autopay. All of my accounts are on autopay if the possibility exists. I will look for a local pest control business that pays attention to customer service and have owners who don't waste money offending their good customers.
Terminix people are very knowledgeable and bring our attention to certain problems that may occur. They are always professional and friendly and do a great job. Very satisfied with their service.
I have had a great experience with Terminex, especially thanks to Angel. His customer service is top-notch, he is always friendly, professional, and takes the time to explain the services he has provided. Everyone he visits, he checks in, communicates clearly, and makes sure all my concerns are addressed. It’s obvious he knows what he is doing and cares about doing the job right. Highly recommend Angel and the Terminex Tesm.
Jose Provided an excellent servicing to exterminate a first time bug issue and established a follow up update for a backup treatment. I only recommend the service as he also answered all our questions regarding the situation. I’m very happy overall with the quality of service and professionalism that was provided.
José was prompt, professional, and friendly. He made the service process smooth and efficient, and I was even able to take care of a few things in between while he worked. We really appreciated his great attitude and attention to detail while servicing our studio.
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