2 Sons Plumbing, Sewer, Septic, Electric, Heating & Air

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Sitong Liuvía Google

hace alrededor de 2 meses

I initially hired this company to address a leak in my water service line. Due to repeated misdiagnosis and unsuccessful repair attempts, the work ultimately escalated into a full water service line replacement, resulting in a final cost far higher than what I had initially expected. While the replacement is now completed and functioning, the overall experience was frustrating and poorly managed. From the start, pricing and expectations were unclear. I was told repair costs couldn’t be determined until excavation, yet on the day of work—before anything began—I was asked to sign for a high fixed repair price based on assumptions that were never discussed during the estimate. The first repair attempt failed, and the leak clearly continued. No further investigation was done, I was required to pay in full, and I was told a discount would only apply if I committed to a full water service line replacement the same day, before the issue was properly resolved. After paying for a second leak detection myself, the original leak was confirmed to still be present. Management involvement was requested but delayed, and during a follow-up visit I was asked to sign a new agreement stating the work was only a “repair attempt” with no warranty, despite the original repair being sold as warrantied. I later proceeded with the water service line replacement based on specific assurances about the final cost, but the estimate I received did not align with those assurances. Throughout the process, I had to make multiple phone calls and send repeated emails over several days just to get responses. While the final replacement works, the lack of technical competence, shifting pricing and warranty terms, and consistently poor communication made this an unnecessarily stressful experience. I would not use this company again.

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DyAndreye Wrayvía Google

hace alrededor de 2 meses

Carey and Mycha came over to do some plumbing work at my residence and did an amazing job from beginning to end. I appreciate the great communication and great service and it was done in a timely fashion. Thank you for the service & I look forward to doing business with you again!

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Tanya Hinesvía Google

hace alrededor de 2 meses

Dave from 2 Sons Plumbing was fantastic! He arrived on time, quickly diagnosed the issues and turned out nothing needed to be fixed so was honest about that. And that’s appreciated! Very professional and Excellent communication! I will definitely be using 2 Sons Plumbing again for any plumbing needs and also I have already recommended to my parents! I will also be Highly recommending to my friends, family and acquaintances!

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Maggie McNishvía Google

hace 3 meses

Adam came to my house and gave excellent service and worked very efficiently. He was incredibly professional and personable and kind. He educated me on my plumbing situation so that I’m better equipped to prevent issues in the future and to preserve integrity of items and appliances I use and in a way easy for me to understand. I hope every experience for every customer with 2 Sons goes this way. Everyone I’ve had come to my house with 2 Sons has been great — competent, kind, professional, and transparent. Adam was terrific.