Batteries Plus Phone Repair

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Tanisha Anderson

vía Google

the staff was extremely fast and respectful also very knowledgeable I appreciated their service

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Andrea Jimenez

vía Google

### contenido Rápido y sencillo. El personal también es amable. Mi iPhone 6S Plus ha tenido 2 reparaciones previas en diferentes lugares de reparación. Cinco meses después, mi pantalla se está poniendo negra. Aún podía oír el sonido de bloqueo del teléfono, tonos de timbre y tonos de mensajes, excepto que mi pantalla estaba negra. Intenté hacer un reinicio forzado, pero seguía sin funcionar. Decidí probar este lugar; me dijeron que la pantalla estaba fallando y que necesitaba ser reemplazada, lo que costaría $119 después de impuestos. ¡Asegúrate de preguntar por cualquier oferta! Si no les hubiera preguntado, no habría obtenido $10 de descuento. Después de ir a recogerlo, me dieron el total sin el descuento de $10, así que tuve que asegurarme de que lo descontaran del precio. En general, el precio fue de $109.

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Randal West

vía Google

Nunca he reparado mi teléfono antes; normalmente solo compraría uno nuevo. Sin embargo, esta vez necesitaba este teléfono y estaba muy contento con él, así que decidí repararlo después de romper la pantalla. El servicio al cliente fue de primera; lo repararon en menos de una hora y, además, reemplazaron la batería a mitad de precio. Definitivamente recomiendo este lugar para el servicio. Volveré.

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Clark Lima

vía Google

Dear Sir or Madame C/S Manager Below is my 1 star customer experience, I had at your Stockton location on May 26 2018 I arrived 10 minutes before my schedule appointment. I chatted with the clerk while checking in and somehow relayed the following information. Home bound I don’t get out often Discussed my major disabilities and the material loses I incurred after the removal of the tumor found within my spine and other related surgery’s. When I was advised the approximate repair time was 1.5 hours and that I could return later. I relayed that I came from Isleton (54mi round trip) I’m really not supposed to be driving , but need he phone fixed because WiFi and hotspot from my phone to run my house order food Meds etc so I had planed to stay. He pointed out the benches and said you can wait there if you like or in your car. I asked about guest WiFi access to read my tablet while I’m waiting? I was advised, “we don’t have WiFi.....”I told him that I glad I brought my lunch it will give me something to do. I told the clerk that I am in his computer database already, and joked it should be labeled preferred customer 4 **** owning 4 vehicle Batteries from your store. The latest being the one installed in my Tahoe 2 months ago. While turning for the door, I requested a quote for an extra vehicle key? The clerk looked it up. He, advised me that my 2004 Chevy Tahoe key is $35. I declined. Returning to my truck to eat lunch and thinking it’s a good time to clean out my glove box I turned on my tablet to check for open WiFi networks and the first 3 WiFi networks to appear listed just happened to say BPStore. Exactly 1.5 hours later returned to the front desk to check on an ETA. The “Manager” Ana, brought me my unprepared phone stating your phone is not 6 as listed it’s a iPhone 6S which cost apex. $30 more and if I cared to wait they have time to do the repair adding that the $10 coupon I came in with would still be honored. Momentarily forgetting that they had my cell phone, I quickly responded “why didn’t you call me,” next spinning and pointing right out side the door asking “why didn’t you come get me” The manager stated she was sorry “ it’s our fault” that the clerk should of made sure what make model before accepting it for repair. The whole time I was sitting within site and sound for and hour and a half in a white 2004 Chevy Tahoe parked in the handicap space directly in front of the store entrance. See photo I observed clerks exiting the store no less than 3 time thinking they were coming to get me, however they were helping other customers with car new battery’s and core exchanges. Even with all the above knowledge the Manager I assume didn’t bother to even wonder about me or my possible location. While paying my clerk within hearing distance of the manager I asked if I can at least get a screen protector for all this time and trouble. The manager just ignored me and the clerk quoted me $35 I asked the manager or her name and requested she review my notes for a letter I would write to corporate, please dispute zany facts I may have gotten wrong? She did not want to but after I stated loud enough for other customers to hear “ you let me sit right there for an hour and a half in pain for nothing and you can’t take 2 minutes to read a few sentences? She handed back my iPad (also shattered due to my nervous system problems The cane I was using dropped from my numb hands 2X @ the register) she gave me her First name handed me my devise turned her back & walked away. The whole experience made me feel so insignificant I’m not looking for sympathy because I disabled now but was expecting a little bit of respect as any customer would and should receive- Tech informs manager informs sales clerk or not most likely because no one informed me and I was 30ft away.

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Lisa Horn

vía Google

¡Gran servicio! ¡Pudieron salvar mi teléfono y dejarlo listo para mí en unas pocas horas! ¡Definitivamente seguiré haciendo negocios aquí!