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Best Buy
Best Buy Phoenix: Expertos amables que ofrecen ayuda tecnológica rápida y confiable.
3.6(5 reseñas)
Tienda de electrónica
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Best Buy Phoenix: Expertos amables que ofrecen ayuda tecnológica rápida y confiable.
Best Buy, ubicado en 2727 W Thunderbird Rd, Phoenix, AZ 85053, es conocido por su personal amable y bien informado y por un servicio rápido y sin contratiempos. Los clientes elogian a Jamir por su conocimiento de los productos, y a los técnicos de Geek Squad, Dylan y Ayden, por su soporte para PC rápido y profesional. El servicio eficiente de Michael también es notable, mientras que algunas reseñas señalan problemas de gestión y de consistencia.
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Explora y compra los últimos televisores, laptops, teléfonos inteligentes y dispositivos para el hogar inteligente con la orientación de nuestro personal experto.
Obtén reparaciones e instalaciones rápidas y profesionales para computadoras, electrodomésticos y electrónicos, con tiempos de respuesta rápidos y un servicio confiable.
Recibe asesoramiento personalizado y respuestas a todas tus preguntas tecnológicas de parte de asociados amigables para garantizar que realices la compra correcta.
Procesar devoluciones y cambios con ayuda, buscando consistencia y satisfacción del cliente en todas las transacciones.
Servicios de instalación y configuración expertos para sistemas de cine en casa, equipos de audio e integraciones de hogares inteligentes.
I initially assumed I may have visited on an off day, but after reading other reviews, it seems my experience wasn’t isolated. The interaction I had with the manager, who was also acting as the cashier, was very disappointing. I’ve never felt so disrespected over such a minor issue. I was told in-store that I couldn’t complete my return, so I called the Best Buy customer service line for clarification. They informed me there should be no issue processing the return. Based on that information, I went back to the store to respectfully clarify the situation. I made it clear that if the return still couldn’t be processed, I would understand. I simply wanted consistency after receiving two different answers. Unfortunately, the experience left a very negative impression. I won’t be returning to this location and hope management addresses the professionalism and communication concerns.
Geek squad techs Dylan and Ayden was phenomenal with quick customer Service. I showed up 25 minutes early before my Scheduled appointment, And they were nice enough to just not let me wait and take me in right away. I’m a part-time streamer on Twitch so having my PC is very important to me. I thought I was gonna have to leave my PC overnight and they said “you know what we’re gonna take care of that for you right away. Give us about 20 minutes.”. I’m getting a CPU installed. And I just wanted to say I’m so gratefully appreciative how quick and fast they work. Also the professional Work ethics they have, Which is rarely hard to find nowadays. I definitely recommend this place and if the manager should ever see this review, you should give them some kind of praise gratitude, or even a bonus. Thanks guys. I’ll be back again. Sincerely Knock_808
Michael was awesome. No hastle, he took care of 3 customers in a very efficient way before my turn. You can tell when people exceed from the first hello he is one of them. My issue was solved in 5 min. And now im here buying something else knowing itll be taken care off if any issues in the future with this product.
★★★★★ Jamir at the Best Buy on Thunderbird and 27th Ave provided an excellent experience. He was incredibly friendly, had very strong product knowledge, and took the time to make sure all my questions were answered. Because of his professionalism and efficiency, my shopping experience was completely seamless and stress-free. I really appreciated his help and would absolutely recommend working with Jamir if you visit this location.
Mediocre customer service less Dylan...Do Not expect this location to survive. Basically a window shopping venue for Amazon only twice as expensive. Manager left to PHX AVVONDALE. Not well managed, regional director refused to make a donation to Family Resource Center in Flagstaff. This is center at Summit High School serves homeless children who have incarcerated children.
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