CF
Caravana Furniture
Caravana Furniture: Servicio personalizado, piezas con estilo y entrega fiable.
4.2(5 reseñas)
Tienda minorista
$$
Caravana Furniture: Servicio personalizado, piezas con estilo y entrega fiable.
Caravana Furniture en Long Beach presenta una sala de exposición con muebles y artículos para el hogar con un fuerte énfasis en el servicio al cliente. Los clientes elogian al personal atento —especialmente Moises—, la orientación útil y una entrega fiable, incluida la entrega gratuita al día siguiente. La experiencia suele describirse como acogedora y orientada al valor, con clientes que vuelven para recibir asesoramiento de diseño y piezas de calidad, a pesar de ocasionales contratiempos en la programación.
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Gran selección de mesas de comedor, sofás, camas, mesitas de noche y sillas de acento para cada habitación.
Servicios de diseño personalizados para ayudar a organizar y seleccionar muebles para una estética del hogar cohesiva.
Entrega y montaje profesional de muebles, con personal capacitado para garantizar un manejo cuidadoso.
Asistencia dedicada por parte del personal, como Moises, para atender las inquietudes y brindar un seguimiento.
Visitas programadas para explorar nuestras colecciones seleccionadas en un entorno de compra personalizado.
I enlisted the help of this furniture store for an interior design project, and the results are nothing short of exquisite. The designer had an impeccable eye for detail and helped transform my living space into a work of art. The quality of the selected furniture pieces and their arrangement is unparalleled. While the service and products are undoubtedly an investment, the value is apparent in the enhanced aesthetics and comfort of my home. It's an investment well worth making, and I couldn't be more delighted with the outcome.
So I have a super interesting story about Caravana and a good lesson on exceptional customer service. I moved here from being out of the country and had to buy all new furniture for my place. . I went to Caravana and bought a dining table set, a sofa/futon, an accent chair, a bed frame, two nightstands & a mattress. A very solid purchase which should have made me a highly valuable customer... When their delivery guys delivered it one of the guys was exceptionally rude and one dining chair was missing bc they needed to order it (wasn’t informed of ahead of time). I was livid with the way the delivery went. I called Caravana and spoke to Moises (I’m not sure if he’s the manager or owner)... he was extremely apologetic and said he would speak with the delivery guy...but, I was so upset that I literally vowed never to buy anything there again. 😤 . When I picked up the last chair, Moises apologized again in person and gave me a set of very soft and high quality sheets for my new bed to apologize for the inconvenience & said they’d re-trained the deliver person so the issues I experienced don’t come up again. Interestingly, the sheets were exactly what I needed as I hadn’t gotten my stuff out of storage and was using cheapie sheets. . That made things better but I wasn’t sure if I’d go back. Fast forward a few months, I was looking for stools and a reclining chair. I went everywhere—Ashley, Pier One, Living Spaces & a couple of boutique furniture stores...no one had what I was looking for, at the price point I wanted. I went back to Caravana. He immediately helped me, spent time with me to understand my needs and got me exactly what I wanted. I am now not only a happy customer but a loyal one bc of Moises. I’ve shopped for furniture and many things globally, never have I received the customer service I have received from Moises and never has a company been able to turn a negative experience to such a positive one in such a skillful and humane manner. I *highly* recommend Caravana!! Most of the furniture in my pics is from them. 😃 . p.s. the same driver (and a second driver) delivered the furniture. He was extremely polite, well-behaved and it was clear they absolutely re-trained him. Good work.
Call to schedule an appointment BEFORE you go to the store!!!!! The problem with local shops sometimes, they have posted hours both online and on their doors, but they don't abide by them. We drove 15miles to this store only to have them shut the lights off as we tried to enter, over an hour before their scheduled time to close. We got their at 545pm and the store hours claim they close at 7pm. Spoke to one of the employees, and he says they are by appointment only now. That's right, you must schedule an appointment to buy furniture from this place. Had this been mentioned on their website, or Google, I might have planned accordingly. Uncurteous to the patrons, unprofessional look overall. Will update review if they follow up. The employee I spoke to really should have invited us in
Best furniture store ever! From their customer service to delivery of my brand new furniture I’ve had nothing but a phenomenal experience. Their showroom is full of beautiful furniture it was hard to choose from because I loved all of it. Delivery was great, they delivered everything the very next day for free. Everything was in mint condition and I just absolutely love it.
Tuvimos una gran experiencia en Caravana furniture! Después de recorrer todas y cada una de las tiendas de muebles de Long Beach, decidimos por Caravana por su servicio cercano y agradable. Moises fue de gran ayuda para escoger nuestro nuevo sofá seccional, y Oscar/Albert fueron excelentes con la entrega e instalación. ¡Terminamos teniendo exactamente lo que queríamos! Como pueden ver, incluso el perro aprueba :) ¡muchas gracias a todos!
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