CB
City Bark Lodo
City Bark Lodo: cuidado centrado en el enriquecimiento para perros felices y prósperos
3.4
Business
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City Bark Lodo: cuidado centrado en el enriquecimiento para perros felices y prósperos
City Bark Lodo, en el distrito LoDo de Denver, ofrece guardería para perros y cuidado centrado en el enriquecimiento en unas instalaciones limpias y bien cuidadas. Los clientes elogian al personal capacitado, las actividades de enriquecimiento atractivas y las cámaras para vigilar a los perros; muchos describen el centro como un 'hogar lejos de casa'. Algunas reseñas señalan problemas de programación o de personal, pero en general el cuidado y el entorno son muy valorados.
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Juego durante todo el día con actividades de enriquecimiento, supervisado por personal capacitado en salas de juego seguras y limpias.
Estancias nocturnas con alojamiento cómodo, tiempo de juego regular y atención personalizada.
Aseo completo que incluye baños, cortes de pelo, recorte de uñas y limpieza de oídos para un aspecto fresco.
Actividades estructuradas diseñadas para estimular mentalmente y físicamente a los perros, promoviendo un comportamiento saludable.
Grupos de juego seguros y supervisados para cachorros para desarrollar confianza y habilidades sociales en un entorno controlado.
Calificación general
bianka vallecillo
Excellent service, the staff is fully trained, a very clean place, my dogs were completely beautiful, I give it five stars and I completely recommend the place, it is a very clean, organized place and very good complete service.🐶💕🫶
ld
I take my sweet Koji in to get his nails trimmed and they are always so kind! He doesn’t love getting his nails trimmed but leaves happy every time :) Hoping to be able to get him in for day care soon, the girl (sorry I didn’t get your name!) at the front explained all of their services and how they’ve helped other dogs thrive which made me feel great about the option of taking him there! Also spoke with Ryan who explained their focus on enrichment activities which was also great to hear. Thank you City Bark team!
Sarah Hulstein
We had been going to City Bark in lodo for several years and have had a few issues throughout the years- rude front desk staff, having to wait 30 minutes to pick up our dog due to inefficiencies, etc but our most recent experience we will never be going back. They state their daycare if all day play however their video showed our dogs crated for several hours. When I called to inquire why I was told they were short staffed and they could only have 15 dogs out per employee. I get being short staffed but wished they would have told us at drop off as my dogs could have stayed home versus being crated in a loud facility. I checked the camera again and about 30 minutes after my call the view of the crates dogs was removed from the app. I asked to speak to a manager when I picked up our pups. The manager gave me a different story that the process is that dogs go out in groups 2 hours out and 2 hours in crates. This is a major shift and they are not being transparent and feel the removal of the camera view was purposeful as they clearly know what they are doing is against their customers desires.
Kalyn Pascale
Stay away unless you want your sweet dog to be traumatized. When I spoke to the receptionist, they reassured me they would look after my 5-month old pup. The red flags were obvious upon dropping him off. The woman with long fake eyelashes at reception kept complaining about how much she wanted to go home and take a nap when I tried to verify my pup would be looked after during evaluation. I requested he not be put into 15+ groups with large dogs and to let him rest after evaluation given his age. She reiterated how much she wanted to take a 3 hour nap. I should’ve known in that moment the neglect present at this facility. I requested he be socialized with low-energy small dogs that aligned with his needs and was reassured he'd be monitored properly. I never received a notification that my pup was finished with his evaluation as promised. At 2 pm, I checked the webcams and, sure enough, he was in a playroom with 20+ large dogs. The attendant was checked out on their phone texting, not paying attention at all. I watched multiple times as my helpless, timid pup was bullied without any intervention. A bully dog continued to grab him aggressively by the ears and drag him around. It was obvious in the live cam that my pup was not consenting to this rough treatment. Wouldn’t call it anything close to "play". My dog was trying to get away but would be pinned on his back and dragged by his ears by this bully dog. The one attendant on their phone, not paying attention. This went on for 15+ minutes. My dog was left defenseless and helpless. I called multiple times to ask that he be removed from this playroom but was sent to voicemail. I had to leave my work conference early to rescue my dog from this maltreatment and neglect. I had asked that he not be put in this environment in the first place given his age. Proceed with caution at this facility. They will throw your dog into groups of 20+ when understaffed with untrained, distracted professionals monitoring playtime. They allow the one attendant on-duty to text while neglecting a room full of dogs. It's shocking. They don’t care about the needs of your dog or actively monitor consensual, equal, fair dog play. Seems obvious given the evaluation is free. Should’ve known. Stay away unless you want your sweet dog to be traumatized. See attachments for proof. In one screenshot, the attendant just walks by.
Doug
If you are looking for a doggy daycare that will provide exceptional care for your furry family member, look no further than this incredible facility! Our tripod puppy is a relatively new member of the City Bark family, and we are blown away by the level of care and attention she receives every day she attends. When she first started at City Bark LoDo, she was still recovering from a leg amputation and a fractured hip. The staff at the daycare were incredibly patient and attentive, making sure to keep a close eye on her and ensure she was comfortable and safe as she regained her strength. On days we have been really worried about her, they have taken time out of their day to text us to let us know how things were going. Despite her previous injuries, they have been determined to help her learn how to play and be active like any other puppy. Thanks to their support and encouragement, she is now finally able to play like the puppy she is! The facility itself is top-notch - always clean and well-maintained, with plenty of space for dogs to play and exercise. We especially appreciate the fact that there are cameras available so we can check in on her throughout the day. But what really sets this daycare apart is the people who work there. From the General Manager (Miguel Hernandez) who took the time to come out to the car to meet our dog before we even enrolled her (she wasn’t allowed to do much walking at that point), to the caring and attentive staff who truly seem to love their job, we have been blown away by the level of care and attention our dog receives every time she's there. Thanks to this wonderful team, our doggy daycare has truly become our pup's “home away from home”. We feel so lucky to have found such a fantastic place for her to spend her days and would highly recommend this daycare to anyone looking for a safe, clean, and loving environment for their furry family members!
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