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Comfort Heating & Air
Expertos confiables en HVAC en Lexington, que brindan comodidad con integridad.
4(5 reseñas)
Home Services
$$$
Expertos confiables en HVAC en Lexington, que brindan comodidad con integridad.
Comfort Heating & Air en Lexington, KY es un contratista general que ofrece instalación, reparación y mantenimiento de HVAC. Los clientes elogian a un equipo profesional y bien informado y un servicio respetuoso, con instalaciones eficientes y explicaciones claras de las opciones sin presión. Las reseñas mencionan una opción de sistema UV con garantía de por vida y una capacidad de respuesta para abordar los problemas cuando sea necesario. La empresa es reconocida por su atención fiable y su fuerte enfoque en el cliente.
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Instalación profesional de nuevos sistemas de calefacción y aire acondicionado adaptados a las necesidades de su hogar.
Diagnóstico experto y servicios de reparación para todos los problemas de climatización, incluyendo reparaciones de emergencia y piezas con garantía.
Revisiones regulares y mantenimiento preventivo para garantizar un rendimiento óptimo del sistema y una mayor durabilidad.
Instalación de sistemas UV y otros productos para mejorar la calidad del aire y abordar moho o alérgenos.
Inspección, limpieza y reparación de los sistemas de conductos para un flujo de aire eficiente y mayor comodidad.
Evaluaciones gratuitas o de bajo costo con asesores de confort para explorar opciones sin presión.
Great service for my furnace check and repair! Not only did the technician fix the issues, he also found a burnt wire which he fixed no charge. Comfort also let me use their $50 off online coupon. They also gave me a good deal on a UV system to kill a slight mold growth in the duct work with a lifetime guarantee on the UV system. Recommend Comfort!
From Matt Cool to the scheduler to the 3 man installation team they provided excellent, efficient, respectful and knowledgeable services. Comfort Heating and Air shows their appreciation for our Veterans as well. We could not have asked for a better team to ensure top notch work. They went above and beyond our expectations every step of the way.
Summary: Comfort Heating and Air tried to charge me 10x more than the fair rate for a repair, and to make matters worse, misdiagnosed the issue. ~~~ Last month I had an issue with my HVAC system and called Comfort Heating and Air (they installed the system about six years ago). They diagnosed the problem as X and Y and quoted $2,128 to repair it, then offered a “discount” to $1,800. I assumed the quote must have accidentally included the cost of parts that were still under warranty, so I called the office to confirm. They told me the parts were free under warranty and that the “discounted” $1,800 was labor only. In the same conversation, I asked how long the repair would take and— apparently without realizing the disconnect in their eagerness to schedule the repair—they said, “less than two hours.” I immediately pointed out that that works out to $900 per hour for labor, even with the discount! They displaced blame by saying that they don’t set pricing (“it just comes up in the computer”). I said that seems like a ridiculous price for labor, and I’m going to check around to make sure the price is reasonable before approving the work. In response, they informed me that my warranty would be void if anyone else worked on the system. After looking into it, I learned the warranty is with the manufacturer (not the installer), the parts they claimed I needed would only cost a few hundred dollars even if I bought them myself without using the warranty, and the parts replacement was easy enough that I could do it myself (even knowing little about HVAC systems). To check my options, I searched nextdoor for recommendations and decided to reach out to another HVAC company that had received positive reviews from my community. Although it was after hours (around 8pm), they replied to my email within six minutes. They promptly obtained the warranty parts and agreed to repair it for under $200. If that wasn’t enough, they ultimately determined that Comfort had misdiagnosed the problem; this other company had the system working in about an hour with no new parts and charged me $125. (I intentionally waited several weeks to post this so I could report that the system truly is working now without an issue.) I’ve also since learned that Comfort’s techs earn commission on what they upsell, whereas more reputable companies pay a straightforward hourly rate without incentives to sell extra work. The misdiagnosis might have been an honest mistake (that unnecessarily left my house in extreme cold for several days), but the quote for 10x more than the fair labor cost to do the repair was certainly not a mistake, as they confirmed themselves. If that’s the price that came up in their system, as they claimed, it was based on the information they input into the system: “we did the original install + free warranty parts + we diagnosed + told him the warranty is only good with us + it’s well below freezing + we dangled a few hundred dollars discount to prevent him from shopping around = mark it up over 1000% and you’ll likely get the sale). I didn’t fall for it, but I know others might—so I’m posting this so others can make informed choices. I have used Comfort to install four HVAC systems over the years, and all was fine, but the moment something went wrong, they tried to take advantage of me in a grossly unethical way. Therefore, I won’t use them again and hope others will learn from my experience and steer clear of them, too.
Edited Review; 4.5 stars After having a new HVAC system installed, I wasn't a happy customer. Without going into detail, there were aspects of the work I didn't find done correctly. To their credit, they came back out twice and fixed all the issues. Their employee who came out the 2nd & 3rd time (Chris) did terrific work. At this point I'm very pleased with everything and I plan to continue using their services in the future. 4.5/5 stars rating is completely due to initial install. They did end up making everything right but, initial issues have to deduct a little. I would now recommend this company.
⭐⭐⭐⭐⭐ I had an amazing experience with this heating and air company from start to finish! Logen, our service tech, was professional, knowledgeable, and made sure everything was running perfectly. Alex, the comfort advisor, walked us through our options without any pressure and really helped us find the best solution for our home. Riley, the lead installer, and Matt worked like a well-oiled machine—efficient, friendly, and detail-oriented. You can really tell this team runs on trust, respect, and what they call “the brotherhood.” It’s rare to find a group of people who take so much pride in their work and in taking care of their customers. Highly recommend!
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