Dogtopia of Gilbert

K

Katie Stewart

vía Google

Dog parents BEWARE. Everything below occurred during the 1.5 hours we actively watched on camera. We brought our dog in for her intro on 1/21/26 at 3:30 PM, recommended by our trainer. Check-in was wonderful: front desk staff were kind, attentive, and genuinely seemed to love dogs. They pulled up the cameras so we could watch while completing paperwork. Our dog was timid at first but began warming up after about 30 minutes. We were told that during the 4 PM break, dogs would be kenneled no more than 15 minutes. Instead, our dog spent about ¾ of her visit locked in a kennel, crying and begging to be let out. While another trainer fully cleaned their room and had dogs back out promptly, our dog’s trainer delayed cleaning and only spot-mopped visible messes, pushing the mop over pee puddles and putting it back in the bucket. Dirty mop water was never changed. They use one mop for both clean and dirty water, and the buckets appeared not to have been cleaned in some time. Major safety concern: Mop buckets and spray bottles were left within reach of the dogs. Our dog was left alone in the room multiple times, jumping on kennels and sniffing at chemicals and mop water while unattended. After cleaning, all other dogs were released first. Our dog got ~5 minutes of group play, then 2 minutes of attention, and was placed in a kennel in a second room. She was never let out again until we arrived. Other dogs repeatedly approached her kennel wanting to play. She play-bowed, barked, spun in circles, and cried to be let out. She was ignored. At one point, a trainer was on her phone, leaning against the counter, while responsible for supervising multiple dogs. With this level of inattention, a serious fight or injury feels inevitable. Staff knew our dog is a recent rescue from the county shelter and that our main concern was kennels and barking being triggering. That concern became reality because she was kenneled most of the time she was there. When we reported everything, the front desk staff were genuinely upset and stated they had told the trainer multiple times to let our dog out. Based on their reactions, it appears the trainers involved have known issues. Front desk staff also had camera access, yet no manager checked on the trainers or the new dog. We chose to leave rather than wait to speak with the trainer. This facility charges premium prices so dogs aren’t kenneled all day, yet they couldn’t keep our dog out of a kennel for even an hour. After pickup, our dog curled into a ball in the car—behavior we hadn’t seen since the day we brought her home scared from the shelter. She’s normally happy and excited for car rides. A trip to the dog park immediately restored her usual demeanor. They knew we were watching. If this is how dogs are treated when parents are actively monitoring, imagine how dogs are treated when owners are at work. I’m grateful I watched the entire time. Don’t learn this lesson the harder way.

J

John Sanderson

vía Google

We had such an amazing experience with Dogtopia while we were away in Vegas! Leaving your dogs behind can be stressful, but from the moment we dropped them off, we knew they were in great hands. The staff is absolutely incredible and so kind, attentive, and clearly passionate about what they do. Our dogs were so happy and well cared for, and it truly showed when we picked them up. They loved their time there, and that peace of mind meant everything to us while we were traveling. We are beyond grateful for the love and care they gave our pups and wouldn’t hesitate to recommend Dogtopia to anyone looking for a safe, fun, and caring place for their dogs. 🐾❤️ Buddy and Mocha miss you and say thank you ❤️

A

Amy Chizmeshya

vía Google

We’ve had nothing but great experiences at Dogtopia. From the very first meet and greet, the customer service was top notch. Jordan at the front desk was wonderful, and the care team took such thoughtful steps to understand our dog’s history with other dogs, do a thorough assessment, and carefully introduce him to the group. We really appreciated the extra attention to safety and intros, especially compared to other daycare options we considered. Since he was new to daycare and hadn’t spent much time around other dogs, we were a bit nervous, but the team made him (and us!) feel so comfortable. After his first few daycare sessions and boarding stay, he now gets so excited and runs to the garage the moment we say “dog daycare.” We also love the live cameras that let us check in and see how happy and playful he is - it’s clear how regularly attentive the team is with cleaning, engaging, and watching out for all the dogs. During a longer boarding stay, they even proactively texted us about a possible limp, kept a close eye on it, and kept us updated. We really appreciate how much they care about all of the dogs and their well-being.

M

Meghan Magnuson

vía Google

Our Frankie girl loves Dogtopia and we do too! This was our first time boarding our pup and we ofcourse were so nervous but the staff and video cams really put us at ease. We can tell Frankie is in good hands when we drop her off for day care and she comes home the happiest dog.

C

Chasity Sanderson

vía Google

They watched our fur babies for a long weekend and did amazing! Our fur babies also received a spa day. When we picked them up they smelled so good and was two happy dogs. Thank you!! I would definitely recommend doggie daycare or overnight stays. You can tell the staff really care and get to know the dogs.