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Helen's Wines Fairfax
Helen's Wines Fairfax: Tienda boutique de vinos con asesoramiento experto y selecciones curadas.
2.4(5 reseñas)
Tienda minorista
$$$
Helen's Wines Fairfax: Tienda boutique de vinos con asesoramiento experto y selecciones curadas.
Helen's Wines Fairfax es una tienda de licores en Los Ángeles ubicada en 412 N Fairfax Ave. Las reseñas describen un ambiente boutique y un personal conocedor, incluido un especialista en vinos servicial que adapta las selecciones a los rangos de precio. Algunos clientes señalan precios más altos y fallos ocasionales en el servicio, pero la tienda sigue siendo conocida por su selección curada y su experiencia en vinos.
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Una selección curada de vinos, cervezas y licores de todo el mundo, con opciones para diversos rangos de precio y gustos.
El personal experto ofrece asesoramiento personalizado basado en tus preferencias, ayudándote a descubrir nuevos favoritos.
Cajas de regalo personalizadas con vinos o licores, disponibles para entrega local o envío, perfectas para ocasiones especiales.
Un servicio de suscripción que ofrece vinos exclusivos entregados o disponibles para recogida, con opciones para exploración regular.
Artículos de merchandising exclusivos y accesorios para complementar tu colección de bebidas.
Maybe I'm just too east coast but I don't understand this concept 😅. First, walking through a restaurant is a bit odd. Second, it's a small, chilly room reminiscent of a wine cellar no one was back there I had to just kind of wait for someone to ring me up. But, the dudes were nice and I like their merch.
Avoid buying or gifting the membership. I thought I was signing up for cool wines being delivered at my door, but the reality is “your weird wines are ready for pickup 10miles from your house or we’re charging $20 to deliver when you NEED to be at home to receive or we’re canceling your delivery”. Such a pain for such an expensive service. Once I had to change the delivery time since I wouldn’t arrive home on time and they just canceled it - I was expecting the box as a gift to my husband and customer service was inactive for the entire weekend.
Breaks my heart to write this review, but this is an example of the lack of customer service that has become standard today. I used to see Helen's as a an upscale boutique wine shop, and was willing to pay the higher prices for the customer experience. Unfortunately, that is no longer the case. I ordered a gift box and indicated on the form the delivery date. I placed the order over a week in advance, and in the confirmation email (sent by a person, not an auto-confirmation) I was told everything was good to go. Fast forward to the date the gift box should have been received, I reached out to see if it has shipped because I did not receive a tracking notification. No response to my email, but I get a notification the gift box was sent... late. I email two more times to ask why it was late and what could be done. Finally got a response 10 days later that says they ship out of state once a week, and the date on the order form is for in state shipments only. Problem is, none of this was communicated proactively to align expectations or give me the option to send the gift on an earlier shipment. Birthday gift three days late and no accountability on the poor management of the order. Save your money, and spend it where business are grateful for their customers, respond in less than 10 days to order issues, and provide the services and products as confirmed in writing in the order confirmation. Just other sub-par business with mediocre customer service. Nothing more to see here.
Wine specialist is nice. She asked what's our price point and what we like and don't like. She chose Bernard Vallette and it was pretty good. We actually wanted to get it from a local store or something and the price is $20. We paid $47 at Helen's place.. although more expensive, i understand that it's business. I still like it regardless.
The male sommelier was super pretentious, unhelpful and rude. If you go there, be sure to know what you want in advance as he is sure to be of zero help. The somm’s at the Helen’s Brentwood location are far nicer and more helpful than those on Fairfax.
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